Explore & discover

Helpful Links

Are you impacted by the government shutdown? We’re here to help.  Learn more 

Remote Functions not working

Highlighted
Contributor

Remote Functions not working

Guide button does not always work on remote. Everything else does sometimes you have to keep pressing or hold it in. Change my genie but still the same

459 Views
Message 1 of 2
ACE - Expert

Re: Remote Functions not working

See if this helps ....

https://forums.att.com/t5/DIRECTV-Installation/Having-trouble-with-your-DIRECTV-remote/m-p/4880120#M...

 

Sounds like your remote might be defective.  DirecTV will replace for free if you have their Equipment Protection Plan, otherwise cheaper on Amazon.

 

____________________________________
We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 2
Share this topic
Share this topic
Learn to set up & use your remote control. View DIRECTV Remote Control Help!
Additional Support