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Re: On demand not working

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On demand not working

For 2 days “nothing available at this time check back later” this is for every on demand option this happens often and when it is working it will periodically just stop this is unacceptable you offer a service and advertise it but cannot provide it. I have reset my router twice and it has not solved the issue. This is longest it’s consistently not worked 

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Message 1 of 113
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎07-03-2018 7:20 AM

Re: On demand not working

Hello @Bluedog509.


I am sorry to hear you are having issues with On Demand. I would like to help provide some troubleshooting options.


 First I recommend a restart of your receiver should take care of the issue.  Press the red reset button located inside the access card door on the front panel (or on the side of the receiver) and wait for the receiver to reboot. This How to Quickly Resolve DIRECTV Service Issues article will give some additional troubleshooting tips.


Another thing I advise checking is your internet connection:  Press the dash (-) button on the remote. If you see Not Connected, perform the following: using the remote go to Menu > Settings & Help > Settings > Internet and select Reconnect Internet


Also please use the CLEARMYBOX this will reboot the receiver it will not change any settings or lose any recording it will flush all the current guide data and VOD data and reload it fresh. It will take 24 to 48 hours to fully populate.


Please let me know how this goes!


Linda, AT&T Community Specialist


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Message 2 of 113
Highlighted

Re: On demand not working

[Edited to comply with Guidelines]

This is a service and should be working ALL THE TIME!!!

Message 3 of 113
Mentor

Re: On demand not working

This we have tried all of the suggested solutions. None of them have worked. Going on three months without On Demand and no restart of programs!

Message 4 of 113
Teacher

Re: On demand not working

Why is this marked resolved. The issue is not resolved so that is just dishonesty to make it resolved. 

Message 5 of 113
ACE - Expert

Re: On demand not working


@devdad71 wrote:

Why is this marked resolved. The issue is not resolved so that is just dishonesty to make it resolved. 


Probably because it solved the original poster's issue.  

If it's not working for you, then post back (ideally start a new thread) with more information about your equipment, exact problem symptoms, and troubleshooting you've tried so far. 

 

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Message 6 of 113
Tutor

Re: On demand not working

Mine also is not working and I have called and chatted about 10 times each...nothing for 7 weeks now......I just keep getting transferred to a different department with the same result..I have direct tv and 3 cellphones thru at&t....as much as I pay this stuff should be golden

 

 

 

Message 7 of 113
Tutor

Re: On demand not working

Glad to hear I’m not the only one getting the run around. I’ve been getting the same “on demand” not available message even though my internet is showing connected...

Message 8 of 113
Tutor

Re: On demand not working

I am having the same issue. They wanted to charge me $99 to have a technician come out to take a look at my issue. I'm definitely getting rid of directv because of this.

Message 9 of 113
Teacher

Re: On demand not working

I am so frustrated with DirectTv at this point I am ready to disconnect. The On Demand playback from subscription channels does not work, nor does the pay per view movies. It tells me that my internet is not connected, yet I can stream NetFlix or Prime on that same television set. I've called 5-6 times, and am told the same thing every time. Power off, run the diagnostics, reenter your wifi passwords, on and on. It may momentarily fix, and I get one show to stream -- then back to the same.

 

I have been serious considering cutting the cable and just using streaming services, which would save me $175/month. Why haven't I done that? Six months later and the problem still isn't resolved. Last time I called I was told that it is a "known" software problem that they are trying to resolve. 

 

Beyond frustrated.

Message 10 of 113
Teacher

Re: On demand not working

I'll add that the last time I called in November -- I asked for a suspension of my billing util they were able to provide the services that I paid for. I practically got laughed at and told that I can watch live TV all the time, and why would I not have to pay for that. Seriously? Do you even want to keep your customers?

 

Message 11 of 113
Mentor

Re: On demand not working

 IMG_1538.JPGMessage when we try to restart a programDirecTV issue.JPGMessage when we attempt On Demand

We have had this problem ever since ATT&T took over DirecTV.  Can't tell you how many calls have been made to customer service!  We had a technician come to the house and he was unable to resolve anything.  He told us that it was some kind of software issue and that they were "working on solving the problem."  If it is, in fact, a software issue, why does no one in customer service seem to be aware of it?  If they are, they certainly aren't communicating this to the consumer!!

Message 12 of 113
Tutor

Re: On demand not working

I think the problem is with port forwarding as a DMZ host. I can't seem to get a good capture on wireshark to take a look. But I am pretty sure this is the problem.

Message 13 of 113
Teacher

Re: On demand not working

NOt sure how you came tor your conclusion that the problem is somehow
related to port forwarding but why would there be port forwarding if it's a
DMZ host? If the host is in a DMZ then all traffic should be permitted and
forwarded.
Message 14 of 113
Tutor

Re: On demand not working

Well, if I connect my directv box to my phone it works. 

Message 15 of 113
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