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On Demand???????

Tutor

On Demand???????

When I try to download a show from the On Demand List it always says Contact DTV if you would like to subscribe to that channel. It does it for all channels not just the pay channels like Showtime. What would cause this?

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Message 1 of 11
Employee

Re: On Demand???????

are you subscribe to the channels you are trying to download from?

In order to download from any channel, you MUST be subscribed to its satellite channel

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 11
Tutor

Re: On Demand???????

Yes just had genie put in today though if that matters

Message 3 of 11
Employee

Re: On Demand???????

then give it sometime.  it takes approx. 24 hours for this stuff to become available

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 11
Tutor

Re: On Demand???????

Will do thanks

Message 5 of 11
Teacher

Re: On Demand???????

I had service installed on Sunday and I'm still receiving the "Call to subscribe to this channel" when I try to watch VOD.

I called DTV and after repeated tries, I was told that this was a known issue that the technicians were working on.

Message 6 of 11
Expert

Re: On Demand???????

I don't know of any "known issue".  Press the dash button on your DVR's remote.  Does it indicate Internet connected?  If so, open your guide to channel 1239 and download a music program.  If that works, you're connected to VOD.

Message 7 of 11
Tutor

Re: On Demand???????

It works on that but on others it says you are not subscribed to this channel although i am i have the premier package and it wont let me download shows off of even history channel

Message 8 of 11
Expert

Re: On Demand???????

How long have you been connected?  If less that 48 hours wait a bit and see if this kicks in.  If not you can try renewing your authorizations at www.directv.com/resend

If that doesn't help and the appropriate time has passed, it would indicate that your account didn't get properly registered with all of the On Demand servers.  If you go online and sign into your Directv account and change your password, wait a few hours and change it back, then wait a few hours, hopefully a fresh authorization will reach all of the appropriate servers.

Message 9 of 11
Teacher

Re: On Demand???????

As mentioned, I had DTV installed on Sunday, and haven't been able to use On Demand yet - each attempt gives me the 'to add this channel' message.

I tried multiple calls to CS; after about 20 mins of having a rep. tell me that the channels did not offer On Demand (even though they were showing as 'showcase' channels on my TV), the rep put me on hold and spoke to a supervisor.

After about 5 mins, he came back and said this was a known issue.  He read the bulletin about the issue to me and suggested I try again in several days.

Unfortunately it's still not working.

I tried all of the suggestions mentioned (thank you), but still no On Demand.

Very frustrating.

Message 10 of 11
Tutor

Re: On Demand???????

Just got off the phone told me i had no internet and then i convinced him i did then told me it was a known issue then tried something from his end to my reciever an fixed it works good now

Message 11 of 11
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