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On Demand issue--no access to the OD channel in your package?

Teacher

On Demand issue--no access to the OD channel in your package?

I get Spike (241) but I cannot access Spike on Demand (1241) When I try to use the ONDemand channel It wants me to add this to my package... Every other OnDemand Channel works but this one.  I tried to call customer service and they took a look at the account... and had me reset the box... which then we couldnt do anything else since it takes the OD channels several hours to work after you reset the box.... does anyone else experiece something like this?  I dont really want to have to call back in and go thru all the BS.... Ugh!  its the only channel my BF wants to record.. and cant.  the DVR doesn't even work for this channel...  the normal channel (241)

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Message 1 of 18
Employee

Re: On Demand issue--no access to the OD channel in your package?

keklues wrote:

  the DVR doesn't even work for this channel...  the normal channel (241)

explain that

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 18
Teacher

Re: On Demand issue--no access to the OD channel in your package?

we have a certain program set to record... on the LIVE channel -- and it will not record.  1000 ways to die is the program. Very weird....

Message 3 of 18
Employee

Re: On Demand issue--no access to the OD channel in your package?

What is the error message when you try to record that show?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 18
Teacher

Re: On Demand issue--no access to the OD channel in your package?

and it never records) when we try to watch the on demand, it says call customer service.

Message 5 of 18
Teacher

Re: On Demand issue--no access to the OD channel in your package?

I meant to say... the show we want to record is on at 3:00 am... ish... so I have never seen what happens when it tries.. just know it hasn't recorded any episode yet... even tho we go in the settings and manually set this to record.  I just did this earlier when I noticed it did not record...  the only "live" episode is on in the middle of the night... LOL  go figure.    that's what started this in the first place...  trying to watch the ondemand... since it never wanted to record an episode.  we thought maybe there were conflicts...with the dvr.. and looking further... there is nothing else we are trying to record at 2:30, 3:00 and 3:30 am

Message 6 of 18
Employee

Re: On Demand issue--no access to the OD channel in your package?

But can you watch this channel live?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 18
Expert

Re: On Demand issue--no access to the OD channel in your package?

On my system both 241 and 1241 are operating properly so the problem is within your system.

Message 8 of 18
Teacher

Re: On Demand issue--no access to the OD channel in your package?

Yes...All day long

Message 9 of 18
ACE - Expert

Re: On Demand issue--no access to the OD channel in your package?

While viewing the channel Live, what happens if you press the remote's RECORD button?   Does the channel record?  Can you play back that recording?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 18
Teacher

Re: On Demand issue--no access to the OD channel in your package?

Just tried that now. Yes it records live and yes I could play it back. How weird is this?

Message 11 of 18
ACE - Expert

Re: On Demand issue--no access to the OD channel in your package?

Very weird.  So, what happens if you schedule a recording on that channel?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 18
Teacher

Re: On Demand issue--no access to the OD channel in your package?

I found that worked yesterday as well...  on spike. 

Message 13 of 18
Teacher

Re: On Demand issue--no access to the OD channel in your package?

I found this in another thread....

dscott000 (to dscott000) 1 month ago

What the CSR said was that the DECA internet tv line item wasn't added to my account, which was a $0.00 feature. Easy fix once they knew what to look for. Thanks dcd! I mentioned your name tag to the CSR and he knew of you and your help. Said you guys are awesome and appreciate your help. Thanks again! Hope this can help someone else.

Correct Answer Reply

Message 14 of 18
Teacher

Re: On Demand issue--no access to the OD channel in your package?

after 45 mins on the phone.. they have escalated it to the "engineers"  they never even acknowledged the above.... nice.  wait for it.... my "shocked" face.....:smileyshocked:  so it coul d be 72 hours to a week before anything happens... and  I just need to keep trying... the "engineers" do not get back with me OR the CSR.   if after a week its still not fixed... I just need to give them a call back...  where is the smiley with the gun to it's head.......  

Message 15 of 18
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