New Sony XBR55X850A, HR24-50 says isn't 3D compatible

Teacher

New Sony XBR55X850A, HR24-50 says isn't 3D compatible

The TV is in Auto 3D mode.  I've even tried forcing it into side by side mode.  Restarted the box but still same results.  Help?

Almost forgot...TV connected directly to box via HDMI.  Not passing through A/V receiver.

Message 1 of 9 (1,509 Views)
Professor

Re: New Sony XBR55X850A, HR24-50 says isn't 3D compatible

Was the TV on before the box was restarted? That needs to be done to make sure the box to recognize the TV. What did you mean by restarted? Powering off, then on again may not do it. That only cuts off the panel lights and outputs. Unplugging and replugging or a red button or software reset is required to make sure the box finds the powered on TV when booting up. There have been problems with Genie's having to do be reset with the TV on if the TV is ever turned off but HR24s are more likely to have a problem with the HDMI cable. Try a different cable.

Message 2 of 9 (138 Views)
Teacher

Re: New Sony XBR55X850A, HR24-50 says isn't 3D compatible

Yes, TV was on and performed a software restart. Just performed a red button restart and no change. Are there specific cabling requirements for 3D? Shouldn't any good-quality cable work just fine?

From: greywolf

Sent: Friday, November 01, 2013 12:04 PM

To: jlarrea

Subject: Re: - New Sony XBR55X850A, HR24-50 says isn't 3D compatible

DIRECTV Technical Forums

New Sony XBR55X850A, HR24-50 says isn't 3D compatible

reply from greywolf in 3D Television (3DTV) - View the full discussion

Message 3 of 9 (138 Views)
Professor

Re: New Sony XBR55X850A, HR24-50 says isn't 3D compatible

3D requires the cable to handle a return signal. There are HDMI cables out there that pre-date that ability. Any HDMI cable labeled high speed or 3D capable should handle it.

Message 4 of 9 (138 Views)
Teacher

Re: New Sony XBR55X850A, HR24-50 says isn't 3D compatible

Cables are good. Completely forgot I had an HDMI splitter on this unit so we can see the same content in the kitchen.

I got a new, 3D compatible splitter but still no good.

Message 5 of 9 (138 Views)
Employee

Re: New Sony XBR55X850A, HR24-50 says isn't 3D compatible

What happens if you bypass the splitter

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 9 (138 Views)
Teacher

Re: New Sony XBR55X850A, HR24-50 says isn't 3D compatible

Works like a charm. Just a hassle with the cabling is all.

Message 7 of 9 (138 Views)
Teacher

Re: New Sony XBR55X850A, HR24-50 says isn't 3D compatible

Works like a charm. Just a hassle with the cabling is all.

Message 8 of 9 (138 Views)
ACE - Expert

Re: New Sony XBR55X850A, HR24-50 says isn't 3D compatible

Sounds like your HDMI Splitter isn't really 3D compatible.  Can you exchange it for a different one?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 9 (138 Views)
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