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Re: Why does my Sunday Ticket say "Continue to Buy" and asking for $49.99. I already have

Contributor

NFL Sunday Ticket

NFL Sunday ticket is not working. When I go to the channel it asks me to purchase it. 

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Message 68 of 311
Administrator
Solution
Accepted by Employee (Employee)
Accepted by ATTTimCS
‎11-05-2018 9:49 AM

Re: NFL Sunday Ticket

Hi @Dirtdave,

 

To our Sunday Ticket football fans who experienced difficulty watching the games on Sunday afternoon, we are sorry we let you down. We are in the process of contacting our customers directly to apologize. This issue has since been resolved.

 

Dee, AT&T Community Specialist

 

 


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Message 301 of 311
Contributor

Re: NFL Sunday Ticket

Can we expect a refund for not being able to access those games? Also, can you install a customer service system that doesn't hang up on you when you call? I called at least a dozen times yesterday and each time I was hung up on. Additionally, your chat function on the website does not work.

Message 302 of 311
ACE - Master

Re: NFL Sunday Ticket

I noticed the same thing, but later in the day it seemed to work.  Thanks for the topic, now we all know what happened. 

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Message 303 of 311
ACE - Master

Re: NFL Ticket

I'm not going to read all 20 pages, see this topic

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Message 304 of 311
Scholar

Re: NFL Ticket

Just saying Tim it was massive.

Message 305 of 311
Tutor

Re: NFL Sunday Ticket

I don't want HOLLOW APOLOGIES!!!  I want to know that someone is actually FIXING the problem so it won't happen again (it happened twice already).  I also want a refund of 1/8th of the entire SUnday Ticket cost, as this happened 2 weeks out of 16.  ALL subscribers should get AUTOMATIC REFUNDS and shouldn't have to ask.  That;s what good customer service is all about.  So, are you going to back up your promise:

 

https://www.directv.com/DTVAPP/content/support/customer_promise

 

"We want to hear from you. Let us know what you love about DIRECTV, as well as what we can improve. Our ears are wide open.  Everything we do is about making sure you enjoy the ultimate TV entertainment experience every day, with the best programming, technology and customer service. This is our promise to you."

 

Right now, most of what's on the list is lacking, particularly the technology.  We can't view all our saved shows on our DVR because they don't show up on the list, and it will take you at least SIX MONTHS to fix that, so what was that promise about technology and customer service again>??

Message 306 of 311
Contributor

Re: Why does my Sunday Ticket say "Continue to Buy" and asking for $49.99. I already have

Agree - DTV has gone down hill since the AT&T buyout.
Message 307 of 311
Highlighted
Contributor

Re: Why does my Sunday Ticket say "Continue to Buy" and asking for $49.99. I already have

NFL Ticket Not Working on 12/2

Anyone else having NFL Ticket problems today (12/2)

Cannot access the Sunday Ticket thru my wired/box. Shows on my guide. When going to the channel of a particular game, that game's template/information appears briefly. Then the screen switches to a screen with the Directv logo with background music.

Can access all our other programming even HBO, tried resetting the receiver multiple times.

I can access thru streaming, but obviously want it thru my wired box/big screen TV instead of streaming on a laptop.

Message 308 of 311
Contributor

Re: NFL Ticket

When I signed up for DISH, we had NFL Sunday Ticket, why don't we now? That was the reason we signed up, as we want to watch our team, not the local team.

Message 309 of 311
ACE - Expert

Re: NFL Ticket


@SterlJean01 wrote:

When I signed up for DISH, we had NFL Sunday Ticket, why don't we now? That was the reason we signed up, as we want to watch our team, not the local team.


Huh?  Dish Network has never had NFL Sunday Ticket. That's a DirecTV exclusive. 

 

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For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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Message 310 of 311
ACE - Expert

Re: NFL Ticket


@SterlJean01 wrote:

When I signed up for DISH, we had NFL Sunday Ticket, why don't we now? That was the reason we signed up, as we want to watch our team, not the local team.


DISH NETWORK has never had the NFL Sunday Ticket. DirecTV has had an exclusive agreement with the NFL for that. All Dish has had is the RedZone channel.

 

The NFL Sunday Ticket is for out of-market-games, during the season, and on Sundays only. Since it is not Sunday and is about a month before the season, the Sunday Ticket has nothing yet. It does not cover pre-season games, never has.

 

So starting next month on Sundays you will have games to watch, if you have the NFL Sunday Ticket.

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For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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Message 311 of 311
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