- edited 11-07-2018 8:13 AM by davidbk
To our Sunday Ticket football fans who experienced difficulty watching the games on Sunday afternoon, we are sorry we let you down. We are in the process of contacting our customers directly to apologize. This issue has since been resolved.
Dee, AT&T Community Specialist
10-29-2018 1:20 PM
Can we expect a refund for not being able to access those games? Also, can you install a customer service system that doesn't hang up on you when you call? I called at least a dozen times yesterday and each time I was hung up on. Additionally, your chat function on the website does not work.
10-29-2018 8:01 PM
I don't want HOLLOW APOLOGIES!!! I want to know that someone is actually FIXING the problem so it won't happen again (it happened twice already). I also want a refund of 1/8th of the entire SUnday Ticket cost, as this happened 2 weeks out of 16. ALL subscribers should get AUTOMATIC REFUNDS and shouldn't have to ask. That;s what good customer service is all about. So, are you going to back up your promise:
"We want to hear from you. Let us know what you love about DIRECTV, as well as what we can improve. Our ears are wide open. Everything we do is about making sure you enjoy the ultimate TV entertainment experience every day, with the best programming, technology and customer service. This is our promise to you."
Right now, most of what's on the list is lacking, particularly the technology. We can't view all our saved shows on our DVR because they don't show up on the list, and it will take you at least SIX MONTHS to fix that, so what was that promise about technology and customer service again>??
12-02-2018 4:31 PM
Anyone else having NFL Ticket problems today (12/2)
Cannot access the Sunday Ticket thru my wired/box. Shows on my guide. When going to the channel of a particular game, that game's template/information appears briefly. Then the screen switches to a screen with the Directv logo with background music.
Can access all our other programming even HBO, tried resetting the receiver multiple times.
I can access thru streaming, but obviously want it thru my wired box/big screen TV instead of streaming on a laptop.
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