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NFL SUNDAY TICKET - DIRECTV Troubleshooting

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NFL SUNDAY TICKET - DIRECTV Troubleshooting

 

Football_Field.png

 

How To Get The Game Back On!

 

Watching the game? Are you experiencing trouble with the broadcast? Loss of service? Trouble seeing the players? If you are, resetting the receiver, checking cable connections, and making sure your TV is on the right input can normally resolve this! These steps can also resolve the following:   

 

   

 

 

Foul.png Types of Personal Service Fouls 

  • Loss of service (picture and sound)
  • Picture Pixilation and Freezing
  • Missing Channels (Local Channels) 
  • Audio Loss/ Issues
  • Remote Control function
  • Internet Connectivity
  • Guide Issues
  • Feature Issues with recordings and box features

 

How to reset the receiver - The quickest way to resolve most service issues

To reset the receiver you can either:

  1. Unplug the receiver from power for 15 seconds.
  2. Press and hold the red reset button located near the access card.

 

Unable to see DIRECTV NFL SUNDAY TICKET Channels or Guide

If you recently purchased NFL SUNDAY TICKET and are unable to see the channels, unplugging or refreshing the system may resolve this.  

  1. Power: Unplug the receiver from the wall outlet for 15 seconds and plug it back in.
  2. Refresh your service: go to www.directv.com/refresh and follow the instructions.
  3. You may need to perform Step 1 and Step 2 in conjunction fully resolve this.

NoteIn some instances, you may not have these channels, log into your account at www.DIRECTV.com to verify and order! 

 

Cable connections and power

Verify all connections (wall to receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged and believe this is causing loss of service, chat with us.

 

Composite to Composite.jpg  HDMI to HDMI.jpg

 

Check the power cord and make sure it is firmly plugged into the wall outlet. In some instances, a light switch controls power to an outlet. Make sure it is on. We recommend plugging the receiver into a dedicated outlet.

 

No input message or blank screen

In rare instances, the input can be changed by accident. You may bump into the TV or sit on the remote. To fix this, select input on the TV or remote until you see a picture. It can take a second or two for the picture to populate so don't rush through. You may need to use the remote that belongs to the television and not the DIRECTV remote. 

 

If the above does not help and service and weather is not an issue, feel free to chat with our support teams by clicking here. Also, Dish Alignment could be a factor, this article has information on how to check. 

 

 

ChrisZ, AT&T Community Specialist 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Accepted by topic author Community Support
Accepted by ATTDIRECTVCare
‎08-29-2017 1:19 PM

Re: NFL SUNDAY TICKET - DIRECTV Troubleshooting

Were you watching the game and having service trouble or losing signal? Check out some helpful tips above!

 

Don't have it? Check out our DIRECTV NFL SUNDAY TICKET - Football Is Back Baby article!!

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 5
Contributor

Can't get NFL Sunday Ticket

I'm getting Red Zone; but can't tune any of the games. All I get is either a blank screen or message asking me to subscribe. Customer Service verified my subscription and tells me it's working. But I can't get the games.
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Administrator

Re: Can't get NFL Sunday Ticket

Hello Rshackle99.


Some problems were identified regarding Red Zone which has been corrected. If you are still experiencing this problem during the next viewing, please click here to send us a message.


-AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5
Contributor

Re: Can't get NFL Sunday Ticket

My NFL Sunday ticket is not working. I get a blank screen and then a message that tells me to purchase the game for $49.99.

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