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Issues with On Demand


Issues with On Demand

When trying to watch almost anything on Demand I get a message saying it’s having trouble connecting to the internet and then it goes back to regular tv. I already have the highest speed internet that Suddenlink has so that can’t be the issue. Help?

Message 1 of 5

Re: Issues with On Demand

Hi there @CyndiC60,

Thank you for bringing this to our attention! We know how important it is for our customers to access their favorite online content. Let's make sure we guide you in the right direction to get this resolved!

Whenever it comes to experiencing issues with On Demand, a restart of your receiver should take care of the issue. Another great way to help pinpoint what is causing your speeds to slow down, we have a great Troubleshoot & Resolve Tool which provides a personalized support. By selecting your current issue, you will be provided with step by step instructions. Please be sure to log into your myATT account before continuing to receive the best results. Logging in will allow our system to run any tests to get this corrected.

For us to provide you with the best support, I will be sending a private message to your Forums Inbox to gather additional details. This way, we can work together to get to the bottom of this. Please be on the lookout for my message. 

 I hope you have an amazing rest of your day!

Vanessa, AT&T Community Specialist 

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Message 2 of 5
Former Employee

Re: Issues with On Demand

How good is your internet download speed with suddenlink? For your directv receivers to get uninterrupted internet speeds then you need 20 MBPS for one box. If you get like 50 mbps or more in your house then you should be fine. If you have a dual band internet (2.4gs and 5gs) then you need to connect to the one best for your directv box. If your box is right next to the router then you want to connect to the 5gs because that’s for short distance internet speeds. If your main directv box is in another room more than 10 feet away then use the 2.4gs. Yeah the speed is “slower” but it has a long range connection and loses connection a lot less. 

The best process would be to reset your router, connect your directv to the internet, reset the directv box twice (one reset after another) to let the on demand redownload and within 24 hours of the double reset and it shouldn’t work bad if your internet speed is okay Smiley Happy

Message 3 of 5

Re: Issues with On Demand

What speed do you have? I am having the same issue 

Message 4 of 5

Re: Issues with On Demand

Just replaced our HR44 reciever, hard drive failure, and was sent a HR54/700 reciever as a replacement. Since install on 11/19  "On Demand" is "not available" even though internet is setup/connected to both HR54 and Genie mini. Have tried everything from rebooting to resetting to no avail. Anyone have resolution suggestions before calling DirecTV customer support? 

Message 5 of 5
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