Internet not working

Internet not working

I have an HR44/200 receiver.  Because there are only two cable jacks in my entire home my directv receiver is downstairs and my modem and router are upstairs.  I was able to connect my genie box wireless for awhile, but it recently stopped working.  The wireless internet connection is still working on my computer, play station and phone, so I'm not really sure why it has stopped working on the receiver.  I called technical support who gave me a whole bunch of silly suggestions like, "try putting in your wireless password in all caps....".  Obvioiusly, that did not work. I have tried testing the connection and repeating the connection set up to no avail.  Any other suggestions? I want to be able to watch my on demand show!

Message 1 of 14 (1,758 Views)
Scholar

Re: Internet not working

when you say stopped working, what happened? like did you go to download a VOD and it just stayed at pending?

Message 2 of 14 (69 Views)
Expert

Re: Internet not working

On the HR44 try this:  Menu -> Settings and Help -> Settings -> Network Setup -> Repeat Network Setup.

As a side note I do not like wireless connections for Directv and I went to considerable bother to hard wire my entire house and I urge others to do the same.

Message 3 of 14 (69 Views)

Re: Internet not working

When I try to watch a VOD it takes a long time trying to load, and then says that there is an error with the network connection and gives me the option to test the network connection.  When I did that the connection test failed, and it told me to call DirectTV. They were unable to correct the problem, but the person that I spoke to didn't even know that you needed an internet connection for VOD....

Message 4 of 14 (69 Views)

Re: Internet not working

I tried that.  I can find my network, but after I put on the password it is unable to connect.  Rewiring the house is not an option as I live in a rental.

Message 5 of 14 (69 Views)
Expert

Re: Internet not working

Is the password numbers and letters only?  No punctuation, spaces etc. allowed.

Message 6 of 14 (69 Views)

Re: Internet not working

The password did have punctuation in it.  I tried changing it to one that was only letters and numbers, but that did not solve the problem. I also tried removing the password completely, and taking down the firewall.  It still couldn't connect.

Message 7 of 14 (69 Views)
Employee

Re: Internet not working

What is your download speed?

Go to speedtest.net and post back

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 14 (69 Views)
Contributor

Re: Internet not working

i am experiencing the same issues.. Ping 78 ms....download speed is 1.74 Mbps upload is 1.13 Mbps...I have reset router, reauthorized my equipment and have a good Internet connection with laptop.  On a call with DirectTV now...so far only question they are asking is what brand TV do I have.  If you have any suggestions, I would appreciate it.  I have had DirectTV since Wednesday Smiley Sad

Message 9 of 14 (69 Views)
Mentor

Re: Internet not working

Couple thoughts:

- Since the receiver and wireless router are on different floors, how is the signal strength at the receiver?

- Is you SSID showing up in the list? I'm assuming it is and the signal strength is good so...

Just as a test, I would make the wireless network open, meaning removing all security and make sure the SSID is set to broadcast. Power cycle the receiver (by unpluging it) and got through the wireless network setup again. Let me know if this works. If it does, then add the wireless security settings back in to the router and run the setup again.

Message 10 of 14 (69 Views)
Employee

Re: Internet not working

those speeds are just to slow to work relaible with DirecTV connected features.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 14 (69 Views)
Contributor

Re: Internet not working

I am having same issue.  Internet worked the first week, and now nothing.  VOD says pending.  I've tried above suggestion, but no networks are even on a list, so no chance to submit auth code to router.

Message 12 of 14 (69 Views)
Employee

Re: Internet not working

What is your download speed?

Go to speedtest.net and post back

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 13 of 14 (69 Views)
Contributor

Re: Internet not working

16.4. Hr44/500

Message 14 of 14 (69 Views)
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