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I cannot watch DirecTV on my computer, ?but I can on my iPhone.

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Employee

I cannot watch DirecTV on my computer, ?but I can on my iPhone.

I'm having the same issues. Using latest Chrome with newly updated flash and video guard. I get error messages saying I "have the wrong receiver/upgrade to Genie, etc.". I have a streaming only account, so I don't have any receiver. Have had the problem trying to watch live TV and On Demand movies. In the past, I was able to do both without issue. Thanks!

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 11
Employee
Solution
Accepted by topic author Employee
Accepted by CoralReef
‎08-09-2017 5:26 AM

Re: I cannot watch DirecTV on my computer, ?but I can on my iPhone.

I solved this by looking for Chrome issues.

 

Navigate to:

 

chrome://flags/#prefer-html-over-flash

 

Set this to: disable

 

Everything works now.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 11
Mentor

Re: I cannot watch DirecTV on my computer, ?but I can on my iPhone.

No Such Flag in my Chrome List.

Message 3 of 11
Contributor

Re: I cannot watch DirecTV on my computer, ?but I can on my iPhone.

not using chrome, using edge window 10

Message 4 of 11
Mentor

Re: I cannot watch DirecTV on my computer, ?but I can on my iPhone.

Not Solved! It Says No matching experiments!!!!!

Message 5 of 11
Mentor

Re: I cannot watch DirecTV on my computer, ?but I can on my iPhone.

Your Solution Says, "chrome://flags/#prefer-html-over-flash"!

Message 6 of 11
Former Employee

Re: I cannot watch DirecTV on my computer, ?but I can on my iPhone.

@MickyG 

can you read the full message at least

I solved this by looking for Chrome issues.

 

Navigate to:

 

chrome://flags/#prefer-html-over-flash

 

Set this to: disable

 

Everything works now.

very self-explanatory .

Message 7 of 11
ACE - Expert

Re: I cannot watch DirecTV on my computer, ?but I can on my iPhone.

Since he hasn't posted since August (7 months ago) perhaps he got the issue figured out. Many people once they have their problem fixed will just move on instead of marking a post as a solution, or posting that they got it taken care of.

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Message 8 of 11
Contributor

Re: I cannot watch DirecTV on my computer, ?but I can on my iPhone.

im having an issue were it say's (hold on we'er signing you in) then 

We noticed you tried to sign in
with your AT&T Access ID and password.

If you'd like to manage your existing AT&T account, please go to att.com.

 

how would i fix this issue tried going to the link you posted but there are so many things i can disable not sure witch one.

Message 9 of 11
Former Employee

Re: I cannot watch DirecTV on my computer, ?but I can on my iPhone.

you should move this to another post having more details, but let me help you here

what device are you using and when did the problem start?

 

Message 10 of 11
Tutor

Re: I cannot watch DirecTV on my computer, ?but I can on my iPhone.

Error, please restart the video player. Done this 1,000 times with nothing changing. I hate ATT. Had no problems with Directtv.

Message 11 of 11
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