- edited 07-22-2019 7:52 AM by ATTCommunityTea
07-18-2019 7:00 AM
I am very disappointed to see that there is a chance that CBS will go dark on Uverse if a deal hasn't been reached by the 20th. A lot of my favorite shows are on this channel and I don't want to see it go dark. Because that would mean that I would have to pay for their online service just to watch my shows. I pay a lot each month for Uverse and don't want to have to pay to subscribe to another service all because you couldn't come to a deal. So please don't remove CBS.
07-18-2019 8:54 AM
I understand u-verse is possibly dropping CBS channels from their line-up and is not planning on getting the ACC Network as a new channel. CBS & ACC Network (with College Football starting soon) are channels that millions watch on a regular basis. I will definitely be switching carriers if both arent offered. Any update on this?
07-18-2019 10:45 AM
07-18-2019 10:51 AM
You have to call DirecTV .... 1 800 531 5000
07-18-2019 11:07 AM
Dear Sirs,Please send me a "Local Channel Connector". I have tried to contact your "Customer Service Department" and they are unable to send me this item.Since I have DirecTV and DirecTV/AT&T is in a dispute with CBS in the Philadelphia area and you will be removing the local channels here (Channels 3 and 57), I am entitled to this addon at no cost for my HR44-500 DVR receiver that I pay for monthly. Your "Customer Service Team" seems woefully unable to service this request for me.Thank you.Please send me information on how to contact you with my personal information.
DirecTV is not removing channels. The local affiliate of CBS (not CBS itself) pulls the feed during negotiations. It would be nice if they provided DirecTV the feed while they talk, but there is no requirement to do so.
The Local Channel Connector (LCC) is an accessory that is still in testing. In some cases DirecTV might provide it to a customer affected by negotiations, depending on stock (it has been heard there stock has been heavily depleted because of the Nexstar situation). So if you can get it that would be nice, but you are not entitled to it. If customer service says they cannot provide you with one, regardless if too low stock or your account doesn't qualify, then that is the correct answer. Also the LCC would not expect to even be a possible option until after the channel pulls the feed, just in case an agreement is reached before that happens.
Your only option to request the LCC is calling DirecTV 1-800-531-5000 after the channel has been pulled. This is a customer to customer forum so you cannot request anything here. Just be prepared that they may not be able to provide you one, nobody is "entitled" to get one.
07-18-2019 11:23 AM
What are you doing have CBS restored? Do you realize that you are going to lose customers? Do you really care? This is extremely frustrating!!! There are other options. Comcast is just a click away!!!!!
07-18-2019 12:25 PM
I called them. They were no help.
I get that. Just calling is the only way, but does not guarantee you getting one for the reasons explained above.
So unfortunately you cannot get a LCC at this time. I really hope they are close to finishing the testing so that it will be opened for national launch (to everybody). That LCC will be a huge help during these annoying negotiations.
07-18-2019 2:33 PM
ATT/Direct TV are making plenty of money.
Settle the dispute and return access to the network that is on the listing of those we are paying for.
07-18-2019 2:53 PM
So how much more do you want to pay to get it back? Your CBS removed their feed to DTV because DTV will not pay what CBS wants to renew the contract.
07-18-2019 4:05 PM