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Grey screen when switching channels

Tutor

Grey screen when switching channels

I remember having this issue a long time ago when I had Directv. I just got it back again and the same issue is back, every time I change the channel the screen goes grey for 2-3 seconds and then the channel comes up. I remember the fix before was going to TV Resolutions under settings and only checking off 1080i. I tried that and it didn't fix it this time around.

Anyone have a fix for it?


Thanks in advance!

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Employee

Re: Grey screen when switching channels

What model of receiver do you have. look for the model number inside the access card door.. 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Tutor

Re: Grey screen when switching channels

Thanks for your response, it happens with my 3 genie minis which are C41 (none of them are wireless). On the main box there is a slight lag but no grey screen.

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