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Freezing Picture

Contributor

Freezing Picture

The picture on all four of my tv's freezes constantly, and Directv has been out to my home 5 times and replaced everything there is.  Even after a tech was here for 4 hours the other day the picture is still freezing about 4 times during a 30 minute show!

 

I don't know what to do any longer but this is frustrating the heck out of me!

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Message 1 of 5
Administrator

Re: Freezing Picture

Hello @danote, let’s see what we can do.

Did the technicians who came out mention what the issue was?

Also, what DVR model do you have and did they also replace the wires connected to the DVR?

Please let us know.

 

Mihai AT&T Community Specialist


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
Contributor

Re: Freezing Picture

I am not sure if they checked the wiring, but since 5 techs have been here for hours on end I would suspect they have they have.

Both Clark Howard and CBS have advised NOT to get ATT/Directv due to lack of customer service, and I am reading on numerous blogs and web sites that there is a known software issue but ATT/Directv refuses to address it.

Thank you
Message 3 of 5
Administrator

Re: Freezing Picture

Hello @danote
To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Charles, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5
Contributor

Re: Freezing Picture

NOTHING has been fixed!!!!

Message 5 of 5
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