01-03-2019 7:10 PM
The picture on all four of my tv's freezes constantly, and Directv has been out to my home 5 times and replaced everything there is. Even after a tech was here for 4 hours the other day the picture is still freezing about 4 times during a 30 minute show!
I don't know what to do any longer but this is frustrating the heck out of me!
01-05-2019 5:38 AM
Hello @danote, let’s see what we can do.
Did the technicians who came out mention what the issue was?
Also, what DVR model do you have and did they also replace the wires connected to the DVR?
Please let us know.
Mihai AT&T Community Specialist
01-05-2019 3:44 PM
01-05-2019 3:57 PM
To fully assist with this issue further, we will need to look over your account in more detail.
I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.
I look forward to your response and the opportunity to help you!
Charles, AT&T Community Specialist
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