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Follow-up to my recent call IRT a messages on screen "Urgent Info: CH 12" & "Urgent Info: CH 40"

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Follow-up to my recent call IRT a messages on screen "Urgent Info: CH 12" & "Urgent Info: CH 40"

Our screen started showing "Urgent Info: CH 12"  on our local channels only 2 days ago. Along with that message, after approximately 5 minutes the screen times out and goes to the DirectTV screen saver image floating around the screen with program audio. I contacted DirectTV and went through troubleshooting both online and with tech with no success. I was told it was being escalated to an engineer and we would receive an email with updates. No email was sent and now our screen shows "Urgent Info: CH 40" and still times out.

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Message 1 of 4
Administrator

Follow-up to my recent call a messages on screen "Urgent Info: CH 12" & "Urgent Info: CH 40"

Hello @LongtimeUser202,

We understand you're having issues in regards to your local channels, so let's address your concerns.
 
This is a known issue and our engineering team is working to resolve this issue as soon as possible. We apologize for any inconvenience.

Please let us know if we can help you with anything else.

Mihai AT&T Community Specialist


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Message 2 of 4
Tutor

Re: Follow-up to my recent call a messages on screen "Urgent Info: CH 12" & "

Me too.

Message 3 of 4
Contributor

Re: Follow-up to my recent call a messages on screen "Urgent Info: CH 12" & "

Ours shows ch. 30 . Which does not exist . Now local channels are gone . This is unacceptable .

Message 4 of 4
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