- edited 10-31-2018 8:42 AM by ATTCustomerCare
Check out troubleshooting for Error Code 771
Is your DIRECTV screen frozen or pixelated? Do you see error code 775? This means the receiver is having trouble communicating with the satellite dish or there is an issue with the SWM Power Inserter.
There are two steps you can do to resolve this:
The SWM unit is not always in the same room. In some instances, the unit is plugged into an outlet controlled by a light switch. If it is, we recommend moving it to a switch with dedicated power.
If the above does not work or you are continually unplugging power to restore service, chat with us here to resolve this. Just mention code 775. If you need any extra assistance, we will be glad to help.
09-19-2017 7:25 PM
went to bed and bedroom reciever gives 775 errror
works fine if i switch with another hd-dvr
seems like its a wire
resets a miilion times including swm
09-20-2017 4:09 PM
i called and since my swm doesnt have two coax attached they couldnt help me
technician coming tomorrow.
i know i have a very complicated hook up. didnt know it was this weird
hope they know what they are doing because i dont want this to get worse.
10-14-2017 6:51 AM
It is definitely disheartening when the satellite dish is continuously searching for a signal. I have experienced this when there is inclement weather. I am more than happy to assist!
I would like to recommend an article about the Error Code 775. This includes a lot of information and troubleshooting steps which can serve as helpful.
If you continue to have issues with the signal, please send us a private message to @ATTCares with your full name, account number, and any other details you can provide. By giving this information, we will be able to find out what may be causing this issue.
Thank you for reaching out to us here on the Community Forums! Have a fantastic weekend!
Jenn, AT&T Community Specialist
10-17-2017 6:45 AM
Not getting a signal from the satellite dish is absolutely disturbing. I am eager to assist in getting this issue resolved.
Please send us a private message to @ATTCares with your full name, and account number. With this, we will be able to look more in depth as to what may be causing this.
I look forward to your reply! Thank you and have a great day!
Jenn, AT&T Community Specialist
04-11-2018 8:18 PM
Does anyone have this problem? My picture freezes every two minutes and I continue to miss my programming. I called for tech support and they sent a technician. His discovery of the problem was to replace the LNB. Guess what I’m still having the same problem and don’t have time to spend on the phone with DTV or to miss another day of work for this issue. How can I correct this problem once and for all?
04-12-2018 8:29 AM
07-30-2018 6:58 AM
My Directv is freezing up on every Genie and my DVR in the whole house. It happens during normal programming, tuning to a program and starting it over and while watching a recorded program. I have a DVR and two Genies in my home. None of happened until AT&T took over Directv I have had my service for 8 years. All of the freezing issues began in the last 6 months. Each time I pay my bill and think about the service I received I am about ready to cancel my service and move on to Streaming programs offered over the Internet.
01-01-2019 5:05 PM
No 775 error, but screen freezes about every 5 to 15 minutes. DTV support says it's a known nationwide issue. I'm going back to DISH! Sick of this annoying "feature".
01-12-2019 5:40 PM
I NEVER had this problem of my picture freezing BEFORE stupid directv replaced my standard dove with is had dvr! They have replaced the dvr once, but it still happens; in particular, it happening on FETV, AHC, WEATHER CHANNEL, TCM that I’m aware I f so far. It’s a real annoyance when I’m trying to watch something I have recorded and it has to be deleted because of this issue. Even
watching live I’m having to flip channels to get it to “restart”, the whole point of the dvr was to watch things at a later time, NOT GET TO WATCH THEM AT ALL ! ! ! I live in an RV and once directv knows that, they want nothing more to do,with my problem !
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