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Error Code 775 Frozen or Pixelated Picture

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Error Code 775 Frozen or Pixelated Picture

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Check out troubleshooting for Error Code 771

 

Is your DIRECTV screen frozen or pixelated? Do  you see error code 775? This means the receiver is having trouble communicating with the satellite dish or there is an issue with the SWM Power Inserter.

 

There are two steps you can do to resolve this: 

  1. Make sure all connections (wall to receiver, receiver to TV) are placed firmly into the device.
    • They can loosen if bumped into.
    • If the cables going from the wall to the receivers are damaged, feel free to chat with us here.
  1. Check to see if you have a SWM Power Inverter connected. If you do –
    • Make sure the green light is lit. If it is not, make sure it is plugged into a power outlet.
    • If the green light is lit, unplug the inverter for 15 seconds and plug it back in.

The SWM unit is not always in the same room. In some instances, the unit is plugged into an outlet controlled by a light switch. If it is, we recommend moving it to a switch with dedicated power.

 

If the above does not work or you are continually unplugging power to restore service, chat with us here to resolve this. Just mention code 775. If you need any extra assistance, we will be glad to help. Please send us a message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. We will get back to you as soon as possible. In the meantime, let us know if you have any other questions or concerns!

 

-ATTDIRECTVCare

Need more help?





Visit our Help Center, for answers to your questions and to troubleshoot issues with our step-by-step guides. For more assistance, send a brief message to ATTCares . Be sure to include your account number, name, and contact number.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
6,129 Views
Message 1 of 6
Tutor

775 error suddenly on one of 5 recievers

went to bed and bedroom reciever gives 775 errror 

works fine if i switch with another hd-dvr

seems like its a wire

resets a miilion times including swm

ideas?

Message 2 of 6
Tutor

Re: 775 error suddenly on one of 5 recievers

--update

i called and since my swm doesnt have two coax attached they couldnt help me

technician coming tomorrow. 

i know i have a very complicated hook up. didnt know it was this weird

hope they know what they are doing because i dont want this to get worse.

Message 3 of 6
Contributor

Code 775

The dish can not find anything, it keep searching, it was working great the night before.

Message 4 of 6
Administrator

Re: Code 775

Greetings @Jimsteve!


It is definitely disheartening when the satellite dish is continuously searching for a signal. I have experienced this when there is inclement weather. I am more than happy to assist!


I would like to recommend an article about the Error Code 775. This includes a lot of information and troubleshooting steps which can serve as helpful.


If you continue to have issues with the signal, please send us a private message to @ATTCares with your full name, account number, and any other details you can provide. By giving this information, we will be able to find out what may be causing this issue.


Thank you for reaching out to us here on the Community Forums! Have a fantastic weekend!


Jenn, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 6
Administrator

Re: Code 775

Hello @Jimsteve!


Not getting a signal from the satellite dish is absolutely disturbing. I am eager to assist in getting this issue resolved.


Please send us a private message to @ATTCares with your full name, and account number. With this, we will be able to look more in depth as to what may be causing this.


I look forward to your reply! Thank you and have a great day!


Jenn, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 6
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