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Error Code 771: Bad Weather and Loss of Signal

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Error Code 771: Bad Weather and Loss of Signal

On certain channels, and only certain channels, (Hallmark, SEC Network, TCM just to identify a few) the 771-Signal loss on satellite in 2 error continues to show with no service at all to those channels. It is absolutely not an issue on most of the service. This is not weather related and doesn't seem to be satellite alignment since so many channels are not producing this error message and are working as normal. Does something need to be reset on your end? Please advise. This has been going for a few days on these select channels and I would like a resolution as soon as possible.

 

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ACE - Expert

Re: Error Code 771: Bad Weather and Loss of Signal

Different channels use different satellites & transponders. 

What DVR/Receiver model numbers do you have?  Do they all have this problem?

 

99% of these problems are caused by dish misalignment. Please post back with your signal readings for each satellite's transponders (and both tuners if applicable). You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners.

Fill in your readings for each satellite and tuner using these examples. A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):


Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 x x x x x x x x
9-16 x x x x x x x x
17-24 x x x x x x x x
25-32 x x x x x x x x

Satellite transponders (11 total at 119º)
[Not present with Slimline 3 dish. Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA x x x
25-32 x x x x x x x x

Satellite transponders (11 total at 99º(ca))
[National HD channels]
1-8 NA NA NA NA NA NA NA NA
9-16 x x x x x x x x
17-24 x x x x x x x x

Satellite transponders (14 total at 99º(cb))
[National HD channels]
1-8 x x x x x x x x
9-16 x x x x x x NA NA

Satellite transponders (16 total at 103º(ca))
[National HD channels]
1-8 NA NA NA NA NA NA NA NA
9-16 x x x x x x x x
17-24 x x x x x x x x

Satellite transponders (14 total at 103º(cb))
[National HD channels]
1-8 x x x x x x x x
9-16 x x x x x x NA NA
17-24 NA NA NA NA NA NA NA NA

____________________________________
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For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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