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Error Code 771: Bad Weather and Loss of Signal

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Error Code 771: Bad Weather and Loss of Signal



Weather and Error Code 771 - No Service & No Signal 


Did you know that error code 771 means the receiver is not getting a signal? One of the causes can be thunderstorms and severe weather. If weather is the culprit of error code 771, services should return back to normal once the storm/weather clearsAlso, obstacles like tree branches can affect the signal, especially if they are hitting the dish causing pixelated screens and loss of service. 



If weather is not an issue and you see code 771, below are some items you can do to determine the best course of action: 


  1. Check your cable connections between your receiver and the wall outlet, starting with the SAT-IN (SATELLITE IN) connection and make sure they're secure.  If you have any adapters connected to the cable, check them as well. 
  2. If you have a SWiM Power Inserter attached to the DIRECTV cable coming from your dish, unplug it from the electrical outlet.  Wait for 15 seconds, then plug it back in.  Don't plug in the SWiM Power Inserter to a power outlet that can be turned off. Then reset your receiver via the red button.
  3. If it is not raining, check to see if there is anything blocking the dish. If you see an obstruction, do not climb on your roof, chat with us to have this addressed.
  4. Error code 771 may populate if your dish is out of alignment. Check out our Is your Dish is Out of Alignment article to test your signal.


In the event of a service outage due to bad weather you can watch your favorite movies and shows On Demand on your computer or mobile device with the DIRECTV app. You can also stream your favorite channels from network websites.


Need any extra assistance?

 We will be glad to help! Chat with us!  Also, if you find another fix not listed here, please post below!



ChrisZ, AT&T Community Specialist 


AT&T Customer Care

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 51 of 196
ACE - Expert

Re: 771 Signal Loss on some channels on some TVs but not others

@Whtmimising wrote:
New code now 41-575
Thank u for ur reply

Yep. Also related to missing some of the satellite signals ....

Time to call for a service visit.


41 - Guide date feed test failure, SWM only. Possible distribution problem, incorrect ODU selection or signal blockage to one or more satellite locations. Signal issue that requires service call. Verify all satellite signal readings in signal meter screens. Verify cables/connectors from dish to box.

ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 196 of 196
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