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Error Code 771: Bad Weather and Loss of Signal

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Error Code 771: Bad Weather and Loss of Signal

Rain rain go away, you can stream any day!

 

Severe weather conditions may interrupt or impact the signal for any satellite service. With the DIRECTV app, don't miss a thing!

You can watch your favorite movies and shows via On Demand from your computer/ mobile device. You can also stream channels from network websites.

 

What does error code 771 Mean

Error code 771 means the receiver is not getting a signal? One of the causes can be thunderstorms and severe weather. If weather is the culprit of error code 771, services should return back to normal once the storm/weather clearsAlso, obstacles like tree branches can affect the signal, especially if they are hitting the dish causing pixelated screens and loss of service. 

 

 Tool.png

If weather is not an issue and you see code 771, below are some items you can do to determine the best course of action: 

 

  1. Check your cable connections between your receiver and the wall outlet, starting with the SAT-IN (SATELLITE IN) connection and make sure they're secure.  If you have any adapters connected to the cable, check them as well. 
  2. If you have a SWiM Power Inserter attached to the DIRECTV cable coming from your dish, unplug it from the electrical outlet.  Wait for 15 seconds, then plug it back in.  Don't plug in the SWiM Power Inserter to a power outlet that can be turned off. Then reset your receiver via the red button.
  3. If it is not raining, check to see if there is anything blocking the dish. If you see an obstruction, do not climb on your roof, chat with us to have this addressed.
  4. Error code 771 may populate if your dish is out of alignment. Check out our Is your Dish is Out of Alignment article to test your signal.

 

In the event of a service outage due to bad weather you can watch your favorite movies and shows On Demand on your computer or mobile device with the DIRECTV app. You can also stream your favorite channels from network websites.

 

Need any extra assistance?

 We will be glad to help! Chat with us!  Also, if you find another fix not listed here, please post below!

 

 

ChrisZ, AT&T Community Specialist 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
313,852 Views
Message 51 of 197

Re: 771 SIGNAL LOSS

Did you bang it or brush it lol sounds like somthing bent the reflector

Message 30 of 197
Expert

Re: 771 SIGNAL LOSS

are you getting 771 on all receivers?  Perhaps your dish have moved...

Message 31 of 197

Re: 771 SIGNAL LOSS

I brushed it. I am getting a few channels (lower range 05-35 and some higher 265-

Date: Fri, 6 Dec 2013 13:48:33 -0800

From: directv-admin@forums.directv.com

To: sarge6756@hotmail.com

Subject: Re: - 771 SIGNAL LOSS

DIRECTV Technical Forums

771 SIGNAL LOSS

reply from brisak78 in DIRECTV Receiver Technical Support & Troubleshooting - View the full discussion

Did you bang it or brush it lol sounds like somthing bent the reflector

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Following 771 SIGNAL LOSS in these streams: Inbox

Message 32 of 197

Re: 771 SIGNAL LOSS

That is what I am thinking. How do I get it back into alignment?

Date: Fri, 6 Dec 2013 13:52:33 -0800

From: directv-admin@forums.directv.com

To: sarge6756@hotmail.com

Subject: Re: - 771 SIGNAL LOSS

DIRECTV Technical Forums

771 SIGNAL LOSS

reply from peds48 in DIRECTV Receiver Technical Support & Troubleshooting - View the full discussion

are you getting 771 on all receivers? Perhaps your dish have moved...

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Following 771 SIGNAL LOSS in these streams: Inbox

Message 33 of 197

Re: 771 SIGNAL LOSS

Is this a pole mount if the ground froze hard enough it may have pushed the dish up.even the slightist could make you lose hd channels

Message 34 of 197
Expert

Re: 771 SIGNAL LOSS

post your signal readings to see how your signals are

You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners. If you have a DVR it's important to check BOTH satellite tuners.

Fill in your readings for each satellite and tuner on the new post you create, using the example below as a guide. (The example below is only an example and not a form that will appear in your post unless you "cut" and "paste" it.) A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):
Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 X X X X X X X X
9-16 X X X X X X X X
17-24 X X X X X X X X
25-32 X X X X X X X X

Satellite transponders (3 total at 110º)
[A few HD channels, also beamed from 99 & 103º]
1-8 NA NA NA NA NA NA NA X
9-16 NA X NA X NA NA NA NA

Satellite transponders (11 total at 119º)
[Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA X X X
25-32X X X X X X X X

Satellite transponders (16 total at 99º(s)) [or 99º(b)]
[Local HD channels for some cities]
1-8 X X X X X X  NA NA
9-16 NA NA NA NA NA NA X X
17-24 X X X X X X X X
[Note: these can be very slow to appear]

Satellite transponders (14 total at 99º(c)) [or 99º(a)]
[National HD channels]
1-8 X X X X X X X X
9-16X X X X X X  NA NA
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(s)) [or 103º(a)]
[Local HD channels for some cities]
1-8 X X X X X X NA NA
9-16 NA NA NA NA NA NA X X
17-24 X X X X X X X X
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(ca))
[National HD channels]
1-8 NA NA NA NA NA NA NA NA
9-16 X X X X X X X X
17-24 X X X X X X X X

Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
[National HD channels]
1-8 X X X X X X X X
9-16 X X X X X X X X NA NA
17-24 NA NA NA NA NA NA NA NA

Message 35 of 197

Re: 771 SIGNAL LOSS

It is working fine now. Started working as soon as I decided to call Tech support..

Date: Fri, 6 Dec 2013 14:23:37 -0800

From: directv-admin@forums.directv.com

To: sarge6756@hotmail.com

Subject: Re: - 771 SIGNAL LOSS

DIRECTV Technical Forums

771 SIGNAL LOSS

reply from peds48 in DIRECTV Receiver Technical Support & Troubleshooting - View the full discussion

post your signal readings to see how your signals are

You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners. If you have a DVR it's important to check BOTH satellite tuners.

Fill in your readings for each satellite and tuner on the new post you create, using the example below as a guide. (The example below is only an example and not a form that will appear in your post unless you "cut" and "paste" it.) A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):

Satellite transponders (32 total at 101º)

1-8 X X X X X X X X

9-16 X X X X X X X X

17-24 X X X X X X X X

25-32 X X X X X X X X

Satellite transponders (3 total at 110º)

1-8 NA NA NA NA NA NA NA X

9-16 NA X NA X NA NA NA NA

Satellite transponders (11 total at 119º)

17-24 NA NA NA NA NA X X X

25-32X X X X X X X X

Satellite transponders (16 total at 99º(s))

1-8 X X X X X X NA NA

9-16 NA NA NA NA NA NA X X

17-24 X X X X X X X X

Satellite transponders (14 total at 99º(c))

1-8 X X X X X X X X

9-16X X X X X X NA NA

Satellite transponders (16 total at 103º(s))

1-8 X X X X X X NA NA

9-16 NA NA NA NA NA NA X X

17-24 X X X X X X X X

Satellite transponders (16 total at 103º(ca))

1-8 NA NA NA NA NA NA NA NA

9-16 X X X X X X X X

17-24 X X X X X X X X

Satellite transponders (14 total at 103º(cb))

1-8 X X X X X X X X

9-16 X X X X X X X X NA NA

17-24 NA NA NA NA NA NA NA NA

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Start a new discussion in DIRECTV Receiver Technical Support & Troubleshooting by email or at DIRECTV Technical Forums

Following 771 SIGNAL LOSS in these streams:

Inbox

Message 36 of 197
Contributor

i got an 711 signal lost

what can I do to fix this??????:smileyconfused:

Message 37 of 197
Expert

Re: i got an 711 signal lost

Is it happening on one receiver or multiple?

What model of receiver do you have. look for the model number inside the access card door..

Message 38 of 197
Contributor

Re: 771 SIGNAL LOSS

direct told me 18 months ago I would get local hd channels now in the last month I dont their excuse poor signal in my area wow worked fine for 18 months what changed guess when my contract is up in aug I can change to a better provider

Message 39 of 197
ACE - Expert

Re: 771 SIGNAL LOSS

dontlikedirect - your post seems to have nothing to do with the OP's problem, which is 771 message probably due to a misaligned dish.

If you want to start your own thread, that might be helpful.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 40 of 197
Contributor

Re: 771 SIGNAL LOSS

NO.  Just the main TV

Message 41 of 197
Scholar

Re: 771 SIGNAL LOSS


@OmaD0242 wrote:

NO.  Just the main TV


 

@OmaD0242
you may want to start a fresh thread with your relevant information. 

Message 42 of 197
Contributor

Re: 771 SIGNAL LOSS

I can't get on my roof.

Message 43 of 197
Contributor

Re: 771 SIGNAL LOSS

yes

Message 44 of 197
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