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Error Code 771: Bad Weather and Loss of Signal

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Error Code 771: Bad Weather and Loss of Signal

DTV_Weather.jpg

 

Weather and Error Code 771 - No Service & No Signal 

 

Did you know that error code 771 means the receiver is not getting a signal? One of the causes can be thunderstorms and severe weather. If weather is the culprit of error code 771, services should return back to normal once the storm/weather clearsAlso, obstacles like tree branches can affect the signal, especially if they are hitting the dish causing pixelated screens and loss of service. 

 

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If weather is not an issue and you see code 771, below are some items you can do to determine the best course of action: 

 

  1. Check your cable connections between your receiver and the wall outlet, starting with the SAT-IN (SATELLITE IN) connection and make sure they're secure.  If you have any adapters connected to the cable, check them as well. 
  2. If you have a SWiM Power Inserter attached to the DIRECTV cable coming from your dish, unplug it from the electrical outlet.  Wait for 15 seconds, then plug it back in.  Don't plug in the SWiM Power Inserter to a power outlet that can be turned off. Then reset your receiver via the red button.
  3. If it is not raining, check to see if there is anything blocking the dish. If you see an obstruction, do not climb on your roof, chat with us to have this addressed.
  4. Error code 771 may populate if your dish is out of alignment. Check out our Is your Dish is Out of Alignment article to test your signal.

 

In the event of a service outage due to bad weather you can watch your favorite movies and shows On Demand on your computer or mobile device with the DIRECTV app. You can also stream your favorite channels from network websites.

 

Need any extra assistance?

 We will be glad to help! Chat with us!  Also, if you find another fix not listed here, please post below!

 

 

ChrisZ, AT&T Community Specialist 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
302,427 Views
Message 51 of 196
ACE - Expert

Re: Error Code 771: Bad Weather and DIRECTV

If it was just two months you are still under the 90 day warranty.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 106 of 196
Contributor

Re: Error Code 771: Bad Weather and DIRECTV

This is beyond ridiculous. I was talked out of UVERSE which I had for 6 years because I wanted a price break. I was told that the new dishes have barely any issues. In 3 weeks every time it rains I lose the signal for at least 30 minutes. I had no issues with UVERSE ever. I've had multiple cell phones for over 10 years and Internet and home phone. Needless to say I will be getting rid of all ATT service and the direct tv contract can't be over soon enough
Message 107 of 196
ACE - Expert

Re: Error Code 771: Bad Weather and DIRECTV

@bobm9u, then something is wrong.  You absolutely should not be losing reception for 30-min every time it rains.  

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 108 of 196
Contributor

Re: Error Code 771: Bad Weather and DIRECTV

I'm in Columbus Ohio and had the dish installed yesterday. It rained this morning and I got the 771 error message,was out for about an hour an a half. I called the sales agent and the main office (i still dident have an account number) and reported the problem. The installer showed up later in the day and I had him take it all out. Than he had to stay till the main pressure sales managment agent shows up. This guy was trying to pressure me into letting them mount the pole outside better than it was and that will take cake of it. I said, noway unhook it and terminate the account its been in for only 18 hours and I can't be charged anything. They won't take the equipment though. I have to wate till they send the box for me to send it back in the mail. I better not be charged   R.C. 1345.21) gives consumers three days to cancel sales made in their homes or outside the seller’s regular place of business. I'll stay with WOW they may cost a little more but at least I only lose a signal when the electric goes out.

Message 109 of 196
Contributor

Re: Error Code 771: Bad Weather and DIRECTV

We signed up for Direct TV back in April and were told that you have 99.9% reliability even during storms.  Well we have had storms this past week and our TV has  been out 3 times. Now after reading this forum I find out that if you do not have the bogus protection plan that you pay $7.99 a month for that you have to pay $50 to have a technician come out to look at your equipment.  We did not set up the equipment why should we have to pay to have someone come out and fix it!!!  I am thoroughly regretting switching from Time Warner to Direct TV, so far my bill has been messed up and were having issues during storms.  I wish we could switch back to Time Warner, but can not afford to since AT&T/Direct TV will charge us an arm an leg to drop their service before the 24 months are up!!  I will not recommend Direct TV to anyone!

Message 110 of 196

Re: Error Code 771: Bad Weather and DIRECTV

I Hate Direct-TV.....I am tell everyone I know the bad the service is.  Every little storm kills my reception......I had UVERSE before and changed to DIRECTV to save money WHAT A MISTAKE.......UVERSE was fantastic.......

Message 111 of 196
Contributor

Re: Error Code 771: Bad Weather and DIRECTV

I agree. I think they are pressing the direct tv to justify them buying the
company Why would you push people to buy an inferior product when they are
already happy with a product you already supply
Message 112 of 196

Re: Error Code 771: Bad Weather and DIRECTV

You're right, why do they pressure folks into changing to directv? Now we need to know why has UVERSE gotten so expensive that we had to look else where for a product that would be cheaper
Message 113 of 196
Highlighted
Community Support
Solution
Accepted by topic author Community Support
Accepted by ATTDIRECTVCare
‎07-26-2016 9:43 AM

Re: Error Code 771: Bad Weather and DIRECTV

Hi all,

 

If weather is causing the loss of service, you do not have to miss out! Our members have the option to stream online content via a smart device or internet connection. Check out this article to learn more about the DIRECTV Everywhere app.

 

 

Again, if weather is not an issue, feel free to check out our recommendations listed in the article.

 

 

-ATTDIRECTVCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 114 of 196
Contributor

Re: Error Code 771: Bad Weather and DIRECTV

Love the suggestion, but as I see it with the amount that we are charged
monthly for service we shouldn't have to worry about losing signal due to
weather and have to go to our smartphone or computer to watch tv. Just my
opinion. Plus you may want to have the salesmen better trained and to QUIT
FALSE advertising service as 99% percent no lose signal during weather. I
specifically asked if signal was lost during bad weather and I was told not
only by the salesman but the installer that it has 99 % accuracy.
Message 115 of 196
Expert

Re: Error Code 771: Bad Weather and DIRECTV

@Hgonzalez 99% signal relability uquals to about 88 hours of interruption time in a year.  Which is way more than what I loose in the same time frame. So that statement is 100% accurate. 

 

Rain fade is not DIRECTV's fault.  Satellite signal is very suceptible to atmospheric pressure. Blame mother nature.  

Message 116 of 196
Contributor

Re: Error Code 771: Bad Weather and DIRECTV

We turned off the TV last night and woke up to code 771 this morning. No weather today or last night. After running a diagnostic, it appears the dish is out of alignment. Don't know that I buy that story but that's what they tell me. 

They are also telling me that I will not be able to get a service call until August 6. That's 11 days. We've been with DTV for over 15 years and spend $141 a month for service. We are sports and news junkies so I am now shopping other options. Looks like DISH can get us hooked up before DTV can get a service tech here. I don't expect any better out of them but will catch a price break and get to watch the beginning of the Olympics. 

Any techies out there have any suggestions for better options?

Message 117 of 196
ACE - Expert

Re: Error Code 771: Bad Weather and DIRECTV

@Jackihf3, if your dish is easily reached, you might be able to tweak the alignment yourself.   Start your own new thread and post back your signal readings from each satellite and we can advise further. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 118 of 196

Re: Error Code 771: Bad Weather and DIRECTV

Ditto!!  DIttO!! Ditto
Message 119 of 196
Contributor

Re: Error Code 771: Bad Weather and DIRECTV

Ok the weather is not the problem it has been every time we get a sprinkle,but right now my main tv I only get a few changes the abc,CBS NBC are one that I was watchingand can't get
Message 120 of 196
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