- edited 12-16-2018 11:51 AM by ATTCustomerCare
Weather and Error Code 771 - No Service & No Signal
Did you know that error code 771 means the receiver is not getting a signal? One of the causes can be thunderstorms and severe weather. If weather is the culprit of error code 771, services should return back to normal once the storm/weather clears. Also, obstacles like tree branches can affect the signal, especially if they are hitting the dish causing pixelated screens and loss of service.
If weather is not an issue and you see code 771, below are some items you can do to determine the best course of action:
Need any extra assistance?
We will be glad to help! Chat with us! Also, if you find another fix not listed here, please post below!
ChrisZ, AT&T Community Specialist
AT&T Customer Care
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Solved by: Go to Solution.
07-21-2016 8:13 PM
07-21-2016 8:21 PM
@bobm9u, then something is wrong. You absolutely should not be losing reception for 30-min every time it rains.
07-22-2016 3:27 PM
I'm in Columbus Ohio and had the dish installed yesterday. It rained this morning and I got the 771 error message,was out for about an hour an a half. I called the sales agent and the main office (i still dident have an account number) and reported the problem. The installer showed up later in the day and I had him take it all out. Than he had to stay till the main pressure sales managment agent shows up. This guy was trying to pressure me into letting them mount the pole outside better than it was and that will take cake of it. I said, noway unhook it and terminate the account its been in for only 18 hours and I can't be charged anything. They won't take the equipment though. I have to wate till they send the box for me to send it back in the mail. I better not be charged R.C. 1345.21) gives consumers three days to cancel sales made in their homes or outside the seller’s regular place of business. I'll stay with WOW they may cost a little more but at least I only lose a signal when the electric goes out.
07-23-2016 7:30 PM
We signed up for Direct TV back in April and were told that you have 99.9% reliability even during storms. Well we have had storms this past week and our TV has been out 3 times. Now after reading this forum I find out that if you do not have the bogus protection plan that you pay $7.99 a month for that you have to pay $50 to have a technician come out to look at your equipment. We did not set up the equipment why should we have to pay to have someone come out and fix it!!! I am thoroughly regretting switching from Time Warner to Direct TV, so far my bill has been messed up and were having issues during storms. I wish we could switch back to Time Warner, but can not afford to since AT&T/Direct TV will charge us an arm an leg to drop their service before the 24 months are up!! I will not recommend Direct TV to anyone!
07-24-2016 5:37 PM
I Hate Direct-TV.....I am tell everyone I know the bad the service is. Every little storm kills my reception......I had UVERSE before and changed to DIRECTV to save money WHAT A MISTAKE.......UVERSE was fantastic.......
07-25-2016 6:22 AM
07-25-2016 9:27 AM
07-26-2016 9:43 AM
If weather is causing the loss of service, you do not have to miss out! Our members have the option to stream online content via a smart device or internet connection. Check out this article to learn more about the DIRECTV Everywhere app.
Again, if weather is not an issue, feel free to check out our recommendations listed in the article.
07-26-2016 5:17 PM
07-26-2016 5:47 PM
@Hgonzalez 99% signal relability uquals to about 88 hours of interruption time in a year. Which is way more than what I loose in the same time frame. So that statement is 100% accurate.
Rain fade is not DIRECTV's fault. Satellite signal is very suceptible to atmospheric pressure. Blame mother nature.
07-27-2016 4:19 PM
We turned off the TV last night and woke up to code 771 this morning. No weather today or last night. After running a diagnostic, it appears the dish is out of alignment. Don't know that I buy that story but that's what they tell me.
They are also telling me that I will not be able to get a service call until August 6. That's 11 days. We've been with DTV for over 15 years and spend $141 a month for service. We are sports and news junkies so I am now shopping other options. Looks like DISH can get us hooked up before DTV can get a service tech here. I don't expect any better out of them but will catch a price break and get to watch the beginning of the Olympics.
Any techies out there have any suggestions for better options?
07-27-2016 4:35 PM
@Jackihf3, if your dish is easily reached, you might be able to tweak the alignment yourself. Start your own new thread and post back your signal readings from each satellite and we can advise further.
08-03-2016 6:44 PM
Visit these related resourcesView DIRECTV Error Code Help!