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Error Code 771: Bad Weather and Loss of Signal

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Error Code 771: Bad Weather and Loss of Signal

DTV_Weather.jpg

 

Weather and Error Code 771 - No Service & No Signal 

 

Did you know that error code 771 means the receiver is not getting a signal? One of the causes can be thunderstorms and severe weather. If weather is the culprit of error code 771, services should return back to normal once the storm/weather clearsAlso, obstacles like tree branches can affect the signal, especially if they are hitting the dish causing pixelated screens and loss of service. 

 

Special NoteClick here to learn what to do if your service is affected by Hurricane Harvey or Irma

 

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If weather is not an issue and you see code 771, below are some items you can do to determine the best course of action: 

 

  1. Check your cable connections between your receiver and the wall outlet, starting with the SAT-IN (SATELLITE IN) connection and make sure they're secure.  If you have any adapters connected to the cable, check them as well. 
  2. If you have a SWiM Power Inserter attached to the DIRECTV cable coming from your dish, unplug it from the electrical outlet.  Wait for 15 seconds, then plug it back in.  Don't plug in the SWiM Power Inserter to a power outlet that can be turned off. Then reset your receiver via the red button.
  3. If it is not raining, check to see if there is anything blocking the dish. If you see an obstruction, do not climb on your roof, chat with us to have this addressed.
  4. Error code 771 may populate if your dish is out of alignment. Check out our Is your Dish is Out of Alignment article test your signal.

 

In the event of a service outage due to bad weather you can watch your favorite movies and shows On Demand on your computer or mobile device with the DIRECTV app. You can also stream your favorite channels from network websites.

 

Need any extra assistance?

 We will be glad to help! Chat with us!  Also, if you find another fix not listed here, please post below!

 

 

ChrisZ, AT&T Community Specialist 

 

Need more help?





Visit our Help Center, for answers to your questions and to troubleshoot issues with our step-by-step guides. For more assistance, send a brief message to ATTCares . Be sure to include your account number, name, and contact number.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
116,326 Views
Message 51 of 167
Tutor

Re: 771 Signal Loss on some channels on some TVs but not others

No DVR on this TV.

Satellite 101

1-8    84 86 86 0 83 98 86 97

9-16  81 85 85 60 82 98 85 98

17-24 82 0 85 59 83 98 86 98

25-32 82 0 85 53 84 97 83 98

Satellite 110

1-8   na na na na na na na 98

9-16 na 86 na 59 na na na na

17-24 na na na na na na na na

25-32 na na na na na na na na

Satellite 119

1-8 na across

9-16 na across

17-24 na na na na an 98 0 0

25-32 85 0 95 53 97 100 97

Satellite 99 (c)

1-8  60 67 56 61 60 65 57 62

9-16 60 67 56 59 60 65 na na

17-24 na across

25-32 na across

Satelline 99 (s)

1-8 0 0 - - - - na na

9-16  na na na na na na - -

17-24 - - - - - - - -

25-32 na across

Satellite 103 (s)

1-8 - - - - na na na na

9-16 na na na na na na - -

17-24 - - - - - - - -

25-32 na across

Satellite 103 (ca)

1-8  na across

9-16  72 0 74 0 72 0 72 0

17-24 71 0 72 0 64 0 67 0

25-32 na across

Satellite 103 (cb)

1-8  74 0 76 0 72 0 74 0

9-16 73 0 76 0 71 0 na na

17-24 na across

25-32 na across

Message 15 of 167
Employee

Re: 771 Signal Loss on some channels on some TVs but not others

looks like your dish is out of alignment.  best to call DTV and request a service visit.  free with the protection plan otherwise $50.00

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 16 of 167
Tutor

Re: 771 Signal Loss on some channels on some TVs but not others

Thank you.  Is it odd to you that the channels I do not get on this TV I am able to receive on a different TV in the same house?  I think I have 8 receivers and only 2 are having 771 problems, on numerous channels on those 2 TVs.  But I can go to a different room in the house and watch that channel.  Strange?

Message 17 of 167
Employee

Re: 771 Signal Loss on some channels on some TVs but not others

what are the model numbers of both the "good" receivers and the "bad" receivers

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 18 of 167
Tutor

Re: 771 Signal Loss on some channels on some TVs but not others

Bad Receivers:

H21/100 - no DVR, this is the one I provided all the numbers for

HR21/200 w/DVR

H20/100

Good Receivers:

D10/100

H21/200 w/DVR

H20/100

DRD430RG

D10/100

Message 19 of 167
Employee

Re: 771 Signal Loss on some channels on some TVs but not others

Try swapping this "bad" Receiver with one of your good Receivers.  If the problem stays with the "bad" Receiver, you can be pretty sure it's defective.  If the problem stays in its room, then something might be wrong with the satellite coax cable feeding that room. .  Let us know what you find.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 20 of 167
Expert

Re: 771 Signal Loss on some channels on some TVs but not others

Not so strange.  The signal the Directv set top boxes receives is digital, all 0's and 1's.  The nature of a digital signal is that it can be perfect through a wide range of signal strengths but at some point, it drops below a tolerable level.  On the "good" sets the signal strength may be only a single point inside the usable level and on the "bad" set it's one point outside.  Note the numbers on your 99c satellite.  Those should all be in the high eighties or better yet in the mid 90's.

Message 21 of 167
Highlighted
Contributor

I am getting error code 771 on some channels, why? It is a new receiver-HR24/500

I just hooked up a new receiver-HR24/500 and I get error code 771 on some channels. I never got this message with my old receiver and this is the only one in the house with this problem.

Message 22 of 167
Expert

Re: I am getting error code 771 on some channels, why? It is a new receiver-HR24/500

Do you have a HD dish?  If so it will have the word "Slimline" printed on the face of the reflector.  If it is a HD, post your signal strengths using the outline below:

You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR  tuners. If you have a DVR it's important to check BOTH satellite tuners.

Fill in your readings for each satellite and tuner on the new post you create, using the example below as a guide. (The example below is only an example and not a form that will appear in your post unless you "cut" and "paste" it.) A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):
Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 X X X X X X X X
9-16 X X X X X X X X
17-24 X X X X X X X X
25-32 X X X X X X X X

Satellite transponders (3 total at 110º)
[A few HD channels, also beamed from 99 & 103º]
1-8 NA NA NA NA NA NA NA X
9-16 NA X NA X NA NA NA NA

Satellite transponders (11 total at 119º)
[Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA X X X
25-32X X X X X X X X

Satellite transponders (16 total at 99º(s)) [or 99º(b)]
[Local HD channels for some cities]
1-8 X X X X X X  NA NA
9-16 NA NA NA NA NA NA X X
17-24 X X X X X X X X
[Note: these can be very slow to appear]

Satellite transponders (14 total at 99º(c)) [or 99º(a)]
[National HD channels]
1-8 X X X X X X X X
9-16X X X X X X  NA NA

[Note, these can be very slow to appear]
Satellite transponders (16 total at 103º(s)) [or 103º(a)]
[Local HD channels for some cities]
1-8 X X X X X X NA NA
9-16 NA NA NA NA NA NA X X
17-24 X X X X X X X X
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(ca))
[National HD channels]
1-8 NA NA NA NA NA NA NA NA
9-16 X X X X X X X X
17-24 X X X X X X X X

Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
[National HD channels]
1-8 X X X X X X X X
9-16 X X X X X X X X NA NA
17-24 NA NA NA NA NA NA NA NA

Message 23 of 167
Employee

Re: I am getting error code 771 on some channels, why? It is a new receiver-HR24/500

Also tell us if you have a SWM system o not

Press the DASH key on your remote control, does the pop up message indicates "SWM: CONNECTED"?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 24 of 167
Mentor

Re: I am getting error code 771 on some channels, why? It is a new receiver-HR24/500

There's a dozen reasons why you could be getting 771 on some channels but not others.

Typical causes are dish misalignment or signal blockage (trees), equipment failure such as a bad LNB or multi-switch, improper equipment like an HD box on an SD dish or switch, bad cable, bad or improperly made connectors, cable splitter on the line, missing equipment like a BBC for your HR24 on a conventional (non-SWM) system, bad receiver or software

Did DTV just mail you a new receiver? If so, is the new receiver replacing a similar receiver, or did you get an upgrade - say from a D12 or R14 to an HR24?

Do you have another HD box you could put in that location and see how it behaves?

Message 25 of 167
Contributor

Re: I am getting error code 771 on some channels, why? It is a new receiver-HR24/500

DTV just mailed it, it's an upgrade from a D10 model.

Message 26 of 167
Employee

Re: I am getting error code 771 on some channels, why? It is a new receiver-HR24/500

so it looks like you dont have a SWM system and as such, you need two BBCs as well as two cable from the dish

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 27 of 167
Expert

Re: I am getting error code 771 on some channels, why? It is a new receiver-HR24/500

Noodles,  If you want any sort of diagnosis from us you'll need to give us a look at those signal strengths.  Of course if you've never had a HD receiver before you'll need to have Directv come and install a HD dish.  And, if you do have a HD dish, you'll need the BBC's that Peds recommended.

Message 28 of 167

771 SIGNAL LOSS

I brushed off my dish after a 1 foot snow storm. I am getting 771 error messages on most of my channels. I have done this before without any problems.

Message 29 of 167
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