07-14-2014 7:53 PM
First thing to try is resetting your DVR/Receiver using the red button behind the front panel access card door. See if that helps. ( on side panel on H25 receivers
07-14-2014 7:59 PM
Good Evening, I have reset the receiver and the problem continues, This is the 2nd. box that I have had this happen with.
07-14-2014 9:27 PM
The H21 is not a DVR. Could the model number be HR21?
Has this happened with just one recording? Or lots of times?
07-15-2014 9:59 AM
I'm puzzled .... So you're watching the movie Live? Not from a recording? How many times have you viewed this movie? Does it always "freeze" at 26-min into the movie?
07-15-2014 10:47 AM
This is happening every time a movie is on ch538. 26 minutes after it starts the problem surfaces.
I do not have a DVR.
07-15-2014 10:49 AM
Even more puzzling. And it's ONLY happening on Ch 538?
Welcome to the Watching DIRECTV Forum! Need to troubleshoot your service? Need to see some of the products we offer? Wondering how to take your DVR with you? Click below!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!