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Direct tv NFL Sunday ticket

When we signed up for 2 years there was a promotion that if we signed a 2 year contract, we would get the first year of NFL Sunday Ticket at no additional charge as long as I kept Choice programing or above. Now I'm on hold with customer service who is telling me that didn't exist when the promotion is still going on and it's on the website! She speaks very little English and I'm not sure she completely understands what I'm saying. We have been discussing this for an hour and twenty minutes now. She has had to ask her supervisor 15 times.

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Message 1 of 3
ACE - Expert

Re: Direct tv NFL Sunday ticket

@Seriously123 

 

Free NFL Sunday Ticket for the 1st season of your service is a common intro offer. You should check your order confirmation, which if needed you can have DirecTV email you a copy. If it shows the NFL Sunday Ticket free, but you have been charged, then DirecTV needs to correct it. However if the order doesn't show the Sunday Ticket, then the promotion was not a part of your service when you accepted activation.

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Message 2 of 3
ACE - Expert

Re: Direct tv NFL Sunday ticket

So why did you call? Are you not seeing Sunday Ticket as an active subscription on your account or are you being billed for it? 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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