Explore & discover

Helpful Links

DirecTV and Linksys Velop

DirecTV and Linksys Velop

I recently got DirecTV and had my DVR hard wired into my network. I run a Linksys Velop to a switch and then to all the ports throughout the house. All the other nodes in my house are hard wired. When the DorecTV was originally set up, on demand worked fine. Just the other day, I got a message “unable to connect to network services.”  I un plugged the main box and plugged it back in. I also tried just resetting it. That did not work. When I run system test, it says the DirecTV is online. When I test the network services, I get the error code 818. I looked this up online and it says “DIRECTV Error Code 818
Error Code 818 means Unable to Start Network Services.
Error Code Solution = Background services for Pay-Per-View and Interactive Services cannot start.
Ensure only one router or access point between Genie and ISP network.
Genie Only.” 

 

how do i I fix this?  I changed nothing with my Linksys network, it isn’t running in bridge mode. This is extremely frustrating. Any help would be great. 

362 Views
Message 1 of 10
Administrator

Re: DirecTV and Linksys Velop

We're here to help, @Jrodmaster.

Do you have multiple receivers in your home, and are you experiencing the problem on any other receivers if so?

Also, refreshing your equipment online can help clear up many problems, so please try that, if you haven't.

John, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 10

Re: DirecTV and Linksys Velop

I’ve tried all that.  I’ve un plugged the Ethernet cable, un plugged the power cable and re plugged everything back in. When I hit the “-“ button twice, it says everything is connected. This was literally just working fine a week ago.  Now it isn’t. I haven’t changed anything, we haven’t lost power or internet service since then. 

Message 3 of 10

Re: DirecTV and Linksys Velop

I have 3 other 4K receivers in the house. This problem is on every TV. I still get that code. When I go to HBO on demand and look up movies, I get nothing. I also can not rewind a program that has the re wind arrow on it on the guide. 

Message 4 of 10
Administrator

Re: DirecTV and Linksys Velop

Hello @Jrodmaster,

Thanks for providing that additional information.

Can you isolate and make sure that your DirecTV receiver is not connected to your node network, and then refresh your equipment online to see if that makes any difference?

Please let us know if it does.

Mihai AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 10

Re: DirecTV and Linksys Velop

What do you mean “node network”?

Message 6 of 10
Administrator

Re: DirecTV and Linksys Velop

Hello @Jromaster,

My apologies, for the misunderstanding. Please separate it from your current Linksys Velop and Switch to see it that makes a difference and you're able to watch HBO on demand.

Mihai AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 10

Re: DirecTV and Linksys Velop

How do I seperate it from my Linksys Velop network?  It’s the only WiFi network I have in the house. It’s currently hard wired through a switch in the house. Everything else on the network works. If I connect my receiver to my WiFi network, it still doesn’t work. 

Message 8 of 10
Administrator

Re: DirecTV and Linksys Velop

HI @Jrodmaster,

 

We will be happy to help! Let's try this:

 

Use myAT&T or the myAT&T app to refresh your equipment. Don’t have the app? Get it now. Text and data rates may apply for download and use.

  1. Go to Account overview and select My DIRECTV.
  2. Choose Manage my plan then Manage and learn about equipment.
  3. Select Refresh receiver.
  4. Wait 5 minutes. Your DIRECTV service may be interrupted during the refresh process.

After 5 minutes, if refreshing didn’t fix the problem, try restarting your receiver. Learn how to reset your DIRECTV receiver.  Hope this helps!

 

If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!


Lafayette, AT&T Community Specialist



 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 10

Re: DirecTV and Linksys Velop

I have connected my receiver directly to my Spectrum modem. I’ve restarted my modem, unplugged my receiver, plugged it back in, and then did a reset. Once my guide finishes downloading, I will up date. I’ve also re set up the internet on my receiver. Now I get error code 202 when I set up my network services. I’ll try and see if I can run this test again after my guide downloads. 

Message 10 of 10
Share this topic
Share this topic
Announcements

If your DIRECTV account has recently moved into myAT&T, let us help you manage your DIRECTV account in myAT&T.

Additional Support