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DIRECTV Set-Top Box Playlist Redesign

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DIRECTV Set-Top Box Playlist Redesign

NP1523_STB-Redesign_HDUI_Playlist_Outlander_D1.jpg

The Playlist screen has been completely revamped and will allow for filtering by program type. This will allow users to easily access recordings instead of scrolling through a long list.

 

The Playlist menus will be displayed in the left panel and their corresponding pages will be displayed in the right panel. Playlist will initially be sorted based on the latest recordings. When the user presses the “0” key, it will be alphabetically sorted (A-Z). The “0” key is used to toggle the playlist display between latest and alphabetical recordings.

 

 


The following are the Playlist left menu options.

All Recordings

  • All Recordings will display the entire playlist. 
  • If a title is being recorded, it will have the Recording Progress Indicator icon to indicate the progress of the recording. 
  • If a title has been partially watched, a Green activity bar will be displayed to indicate the watching progress of that title. 
  • The total number of titles and the number of titles un watched will be displayed next to each folder (e.g. 2 Unwatched of 5). 
  • If the user presses Select on any recording, it will start playing immediately. 
  • If the user selects Info, the Info page will be displayed.

Continue_Watching_screen.jpg

 

Continue Watching

  • A new Continue Watching page will list all the partially watched recordings.
  • The user can easily choose and resume watching any partially watched content.
  • It also includes a Recently Watched On Demand folder containing a list of VOD titles. 

 

 

Kids_Zone_screen.jpg

 

 

Movies/TV Shows/Sports/Kids Zone

- Recordings will be filtered based on genre such as Movies, TV Shows, Sports, and Kids Zone, it will be displayed under each section respectively.  

 

 

 

Purchases_screen.jpg

 

 Purchases

  • The Purchases page will list all the PPV titles purchased by the user.
  • It will contain a separate Purchases folder which will list all DIRECTV Buy Movies and TV Shows.

 

 

Last_Chance_screen.jpg

 

 

Last Chance

- A new Last Chance page will list all the purchased PPV titles that are set to expire soon. 

 

- This screen will also list recordings that are too old that can be deleted to free HD space if required. 

 

 

 

Manage_Recordings_screen.jpg

 

 

Manage Recordings

  • The Manage Recordings screen has been moved to the Playlist and is more precise and user-friendly. 

 

Disk Space Available

The percent of available of disk space free and available for recording will be displayed on the left panel.

 

Note: To see additional redesign information return to DIRECTV: Redefined Menu, Playlist & Guide Hub - Things to Know.

 

Jared, AT&T Community Specialist

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 61
ACE - Expert

Re: DIRECTV Set-Top Box Playlist Redesign


@Redmist wrote:

Go back to the old Play list design. It was easy to use and no problems. Why fix something that is not broken. The few people commenting on this forum have gone to a lot of trouble to find a place to complain about this change. If you would take a survey of all your customers, you would find just about everyone would not like the new playlist.


DirecTV has made it very clear that they're not going back.  Instead they'll take their sweet time tweaking on the new design.  If you can't wait, then it's time to explore alternatives.  

 

 

____________________________________
We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 31 of 61
Mentor

Re: DIRECTV Set-Top Box Playlist Redesign

Yes and now they are merging with Time Warner things will probably only get worse.  They certainly don’t seem to care what their customer care about  just increased our rates & made a mess of guide

Message 32 of 61
Tutor

Re: DIRECTV Set-Top Box Playlist Redesign

Playlist doesn't show all of the shows that are recorded...but when I go into the categories on the left I can find them. Why are they missing from the "all" section?

Message 33 of 61
Teacher

Re: DIRECTV Set-Top Box Playlist Redesign

I do not like the new Directv Guide.  The print is much too small and hard to read from across the room.  I liked the old guide much better.  Also, when trying to find a specific title of a TV Series that I recorded, they're all under one heading.  Again, I liked the previous guide better which listed all recordings, separately!  Please give customers the option to revert back to the previous Directv Guide or at the very least, enlarge the print within the new guide - both within the guide and for the description of the TV show/movie!

Message 34 of 61
Mentor

Re: DIRECTV Set-Top Box Playlist Redesign

Agree totally 

Message 35 of 61
Mentor

Re: DIRECTV Set-Top Box Playlist Redesign

Totally agree

Message 36 of 61
Scholar

Re: DIRECTV Set-Top Box Playlist Redesign

Once upon many years ago, I developed software for a living.  One of the banes of my existence at the time was my (mandated) "user test group."  Those folks, who used the software daily, and were also tasked to test changes to the software to make sure it made sense and was a workable change.  It's pretty obvious AT&T didn't bother with user tests, because, if REAL users had been involved, all the complaints mentioned about would have been brought out and changes made to resolve them.

 

AT&T did hardly anyone a service with the changes to the DirecTv menus.  The fact some portions don't reliably work is alone enough to shake user confidence.  In my case, I'm just restating what I read above, but two things that are greatly annoying are the fact you can't just delete a program from the initial "Recordings" screen, but have to go to the "Playlist", and, even more annoying, once you get to the "Playlist" not being able to find the program you want to delete!

 

I just re-upped with DirecTv with a whole lot of programming not included (and reduced my monthly by 1/2), which I will have to redo next year.  However, if this mess with the menus is still the same next year, I'll definitely be looking at other sources of TV.

Message 37 of 61
ACE - Expert

Re: DIRECTV Set-Top Box Playlist Redesign


@txakura wrote:

Once upon many years ago, I developed software for a living.  One of the banes of my existence at the time was my (mandated) "user test group."  Those folks, who used the software daily, and were also tasked to test changes to the software to make sure it made sense and was a workable change.  It's pretty obvious AT&T didn't bother with user tests, because, if REAL users had been involved, all the complaints mentioned about would have been brought out and changes made to resolve them..


One should not make the assumption that the way they think the application should work is the only way possible for a human being to think is best.  The group testing it may have been all under 25 and said "this is great; it's just like Netflix..."  I'm not on the inside, and I don't know, but I do expect that it was tested.  I also think that sometimes final testing is expected to be a rubber stamp and no one has the authority to "stop the truck" on any but "doesn't work at all" type issues.

 

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 38 of 61
Mentor

Re: DIRECTV Set-Top Box Playlist Redesign

Well said👏🏻👏🏻👏🏻👏🏻
Message 39 of 61
Mentor

Re: DIRECTV Set-Top Box Playlist Redesign

Well said 👏🏻👏🏻👏🏻👏🏻

Message 40 of 61
Teacher

Re: DIRECTV Set-Top Box Playlist Redesign

I hate that when I resume a DVR show and want to rewind a little bit, it automatically jumps to the beginning, unless I wait a half minute before hitting rewind.  Can this be disabled?

 

Dave

Message 41 of 61
Teacher

Re: DIRECTV Set-Top Box Playlist Redesign

The current format is more like an entry level Beta test than a supposed
improvement to a seasoned product. Like most of the folks who have
responded, I'd be ecstatic if they'd just return to the way it was
before. It's junk now, and the overall experience of watching TV has
suffered greatly. But perhaps there is an up side. I'm watching less
TV and enjoying some other activities more. Still looking at switching
to Dish or Cable.
Message 42 of 61
Teacher

Re: DIRECTV Set-Top Box Playlist Redesign

Agree. So many of us have complained and asked for the directory and recorded list be changed back, but no response. Font is too small.  List of recorded shows stinks. You can't click on a show to see upcoming ones - it only gives you that specific show.  I'm also looking at DISH. 

Message 43 of 61
Mentor

Re: DIRECTV Set-Top Box Playlist Redesign

Agreed and why isn’t ATT responding to complaints 

Message 44 of 61
ACE - Expert

Re: DIRECTV Set-Top Box Playlist Redesign


@Grut5656 wrote:

Agreed and why isn’t ATT responding to complaints 


Oh, they're responding.  Slowly.  The latest Genie software update (v1104) rolling out now addresses many of the complaints.  

 

____________________________________
We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 45 of 61
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