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DIRECTV Set-Top Box Info Banner Redesign

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DIRECTV Set-Top Box Info Banner Redesign

Info_Banner_screen.jpg

- The Info banner has some changes to make it more user-friendly.

- The following is the screen that will be displayed when pressing the Info button on the remote.

- The AT&T-DIRECTV brand icon and time-stamp will be moved to the left side of the screen. Details like - Day & Date have been removed and will not be displayed.

- The Channel Logo, Channel Number and Channel Name will now be displayed on the right side of the screen.

 

Info Banner Changes

    • An arrow head points to the tab selected by the user in the Info banner.
    • The text and description in the Info tab will be more detailed.
    • CC header will additionally include Accessibility (Talking Guide) details.

Last_4_screen.jpg

 

 

  • Last 4 has been modified to display Channel Logo and Program Name.

 

 

 

 

  • On Live TV, the Rewind/Fast Forward bar looks visually different than the old trick-play bar. The functionality remains unchanged.

 

Rewind_Fast_Forward_Bar_screen.jpg

 

 

 

 

 

 

 

Note: To see additional redesign information return to DIRECTV: Redefined Menu, Playlist & Guide Hub - Things to Know.

 

Jared, AT&T Community Specialist

 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 21
Community Support
Solution
Accepted by topic author Community Support
Accepted by ATTCustomerCare
‎11-07-2017 5:37 PM

Re: DIRECTV Set-Top Box Info Banner Redesign

Learn more about the DIRECTV Set-Top Box Info Banner Redesign outlined above.

Alert

We have collected feedback from customers and will be making various improvements to the new user interface in several software enhancements beginning this summer.  Here are some of the key improvements we’re making:

 

  • Improved overall legibility/readability of the new UI (improvements includes items such as,  font size and color / contrast)
  • Improvements to the playback bar and channel info sections
  • Faster performance / responsiveness
  • Various Enhancements to Playlist and Recording management 

 

Your feedback is important.  We will continue to make improvements to the new user interface as customer feedback is received.

 

Jared, AT&T Community Specialist

 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 21
Tutor

Re: DIRECTV Set-Top Box Info Banner Redesign

Why was the Day and Date removed from the new UI?  MUCH less convenient and a very missed feature.

 

Message 3 of 21
Tutor

Re: DIRECTV Set-Top Box Info Banner Redesign

All of my boxes are insanely slow to operate now, since the upgrade. Send a command from my remote and it takes a couple of seconds for the boxes to react. It’s terrible. Why is this happening?  If it ain’t broke don’t fix it...?

Message 4 of 21

Re: DIRECTV Set-Top Box Info Banner Redesign

Jared,

 

The Shade/Fade/Dark Coloring on the Progress Bar or Rewind Fast Forward Bar as you call it is the single worst design choice your Directv/ATT&T team has made on this GUI.

 

Why?

 

Has anyone on the design team actually used it? It degrades the sports watching experience because it blocks the scoreboard and time remaining in a game. It hinders the view of news headlines and stock tickers, it covers almost 1/3 of the lower portion of the screen whenever one presses play/fast forward/pause.

 

But on the Directv NOW DVR Beta the progress bar shading is gone, it is completely clear, we know this is a simple fix, please fix it or I and other Directv/ATT&T subscribers will be gone.

 

Thank you.

Message 5 of 21
Teacher

Re: DIRECTV Set-Top Box Info Banner Redesign

That was a poor move. The revised banner is not an improvement, can’t read the screen. 

Message 6 of 21
Teacher

Re: DIRECTV Set-Top Box Info Banner Redesign

The new banner is hard to read, font is too small. Deletion of time and date were a poor design change.... very disappointing 

Message 7 of 21
Teacher

Re: DIRECTV Set-Top Box Info Banner Redesign

I relied in the date and am discouraged by the small font size. Am told I will have to buy a larger tv to help that. Do they not realize the age of the majority of their

watchers?

Message 8 of 21
ACE - Expert

Re: DIRECTV Set-Top Box Info Banner Redesign


@Bubbasoffi wrote:

I relied in the date and am discouraged by the small font size. Am told I will have to buy a larger tv to help that. Do they not realize the age of the majority of their

watchers?


No, you won't have to buy a bigger a TV, although that would certainly help.  DirecTV has stated that they'll be fixing the font size issue in the next software update. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 21
Teacher

Re: DIRECTV Set-Top Box Info Banner Redesign

Thank you so much. While you're at it can you place day a date back on to banner? Miss the channel number in the playlist screen also. The only one that has channel displayed is the highlighted item. It helps in fast search and you know that everything is about speed. Thank you again.
Message 10 of 21

Re: DIRECTV Set-Top Box Info Banner Redesign

This upgrade is aweful.  Just got upgraded this week.   Miss the time and date stamps everywhere!  Helps with play back and realizing I need to get somewhere.   

 

Also, now the stinking HDMI banner keeps popping up every time the hdmi resolution changes.   Basically every time I change the channel, or it switches videos. (Between commercials and show watching).   The font is much to small and I can’t see which channel I’m watching because of this hdmi banner.  Have had DIrectTV on the same TV for over 4 yrs and have NEVEr. Had this problem!  

 

I also get a delayed response when moving channels... 

 

Please fix it all!!!  I’m so annoyed and frustrated! 

Message 11 of 21
ACE - Expert

Re: DIRECTV Set-Top Box Info Banner Redesign

You need to make sure that native is set to "off" on the DirectV box, and that only 1080i/p are checkmarked. This will make sure the resolution going from the box to the TV is fixed.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 21

Re: DIRECTV Set-Top Box Info Banner Redesign

Thanks for your reply. I’ve already done that. It doesn’t work Smiley Sad

The reason I actually finally posted on this thread is bc I tried to fix it with other threads... and still nothing. (I am fairly tech savvy).
Message 13 of 21
Tutor

Re: DIRECTV Set-Top Box Info Banner Redesign

This banner "upgrade" STINKS.  The response from my remote to the TV is horrible and the size of the font is so small you need a magnifier to see it.  Wake up directv and FIX this NOW.  At least give us the option to have the ORIGINAL banner.  What a joke. 

 

What was wrong with the original design???  IF it isn't broken don't fix it.

 

 

Message 14 of 21
Teacher

Re: DIRECTV Set-Top Box Info Banner Redesign

Yes. I have been with DTV since they came on line over 20 years ago and I will jump at the first opportunity to part with them because of this very screwed up banner and remote operations or lack of such as the caller id log.
Message 15 of 21
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