- edited 04-23-2018 12:46 PM
Note: To see additional redesign information return to DIRECTV: Redefined Menu, Playlist & Guide Hub - Things to Know.
Jared, AT&T Community Specialist
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- edited 04-24-2018 12:21 PM
Learn more about the DIRECTV Set-Top Box Guide Redesign outlined above.
We have collected feedback from customers and will be making various improvements to the new user interface in several software enhancements beginning this summer. Here are some of the key improvements we’re making:
Your feedback is important. We will continue to make improvements to the new user interface as customer feedback is received.
Jared, AT&T Community Specialist
11-28-2017 6:52 AM
Is there a general manuel for the new upgraded direct tv screen. The screen is hard to read, very faint and not that intuitive. Since the automatic software upgrade things seem to move much slower. What gives?
11-29-2017 3:51 AM
The new menu is way to small and slow. is there any way to change the menu? the lag time is very bad when using any buttons. i have a brand new genie 2 system and a 65" tv,and still have trouble with the menu.
11-29-2017 11:03 AM
Hello @Robert5 !
I understand you are having troubles with the new upgraded User Interface. I apologize about any confusion this may have cuase.
I was browsing around and found a useful thread. This thread will give you tips and tricks on how to use the new User Interface! Please take a look and let me know if this answers any questions. Thanks for reaching out to us via AT&T Forums!
Johnathan, AT&T Community Specialist
01-03-2018 6:21 PM
Hate hate hate the new design. So difficult to read that I have to get up and go to TV to read it. I talked with customer service and there is no fix. I cannot continue be a customer if I have to get up every time to read the guide.
01-11-2018 6:44 PM
Absolutely true! Guide is now horrible. Impossible to read and way too dark. It is a disaster!
01-15-2018 1:12 PM
I have a 65" 4K TV and I cannot read the guide when I'm sitting less than 10 feet from it. At first I thought it was my eyes, but apparently this is not the case. Many people are complaining about the new guide...horrible!!
01-15-2018 1:37 PM
those logos take alot of space.
how about allowing them to be turned off to get extra guide info
move the channel numbers to the left.
tons of wasted space in that picture
01-21-2018 3:56 PM
My problem is that whoever designed the user interface for the recordings folder has not been shot yet. It is the height of stupidity because the interface hides rather than reveal the contents. Each recording has a giant card and you have to note the small note in the top right telling you that there are multiple recordings.
It is also not obvious and hard to get to any item in the folder.
Please change that ASAP because it angers me every time I have to use that terrible user interface.
01-25-2018 10:22 PM
Absolutely the worst decision ever! My entire family hates the changes to the guide. It's hard to read, not only is it small but it's blurry as well. It resembles Netflix as far as the search now. I guess I'll have to look at other providers so I don't have to get up and walk to the TV just to read what's on.
01-26-2018 4:37 AM
The software engineers need to add a font enlarger to the next upgrade. I see a lot of people do not like the new interface due to small font size. DIRECTV/ATT pay attention to this! This should be an easy fix! I am surprised that they didn't add it to the Accessibility Settings( this shouldn't be just for the hearing impaired, it should also be able to change your font size and color!)
02-09-2018 10:59 PM
I have a 65" tv and I can't read the info or much else. After the "Redesign" I was so confused that I was watching the latest recordings of my shows because I couldn't see the previous recording. Stupid that the list defaults to the latest recording and the F'ING screen can't be read!!!!!!!!!!
02-11-2018 7:58 AM
Woke up turned on the tv and immediately very negative at DIRECTV again. Tv viewing is not supposed to be a frustrating experience. DIRECTV has turned into that. I'm am trying to skim through the Olympics and all I see is a malfunctioning black Lower third of my screen. So frustrating. Please remove the malfunctioning black out areas and increase the size of the bar.
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