- edited 03-23-2018 12:01 PM
Your DIRECTV experience, redefined!
What You Need to Know
This modern refresh to the user experience improves the visual design for all screens in the receiver UI.
Visit each link for more information regarding our redesign:
Jared, AT&T Community Specialist
AT&T Customer Care
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08-11-2018 2:14 AM
08-11-2018 5:27 AM
The version numbers are sequential but not all the releases become public. Also fremember this is hex numbering so 1100 was the next version after 1088.
08-11-2018 8:24 AM
Thanks TCSPEC... if you got the v1088 in the beginning of June and I got mine the end, maybe they’ll up date me at the end of August. I’m happy to hear they changed where the Search menu is located. Anxious to see that. In the mean time, the Playlist is still a disaster trying to find recordings, Series Manager is still doubling or tripling a series recording, especially if you try and move them up or down on the number list. The font size is still too small to read and I Truly dislike the big blue box in the playlist.
08-12-2018 4:16 AM
08-12-2018 10:30 AM
I received my update in June also and am soooo frustrated with it. My 91 yr old mom can no longer see the guide and recording so she can no longer use the remote!!!!! I have to do it all now.
Also our recorded shows keep disappearing from the list. I can go into the bedroom and they are in the list!!! I start the program then stop it then go beck to the living room and go to “continue watching “ on the list menu. I am seriously looking into changing providers!!!
08-12-2018 11:48 AM
BMichelson1...... I have a 90 yr old Mom, and I can tell you, they don’t like things to “change”. I don’t blame them especially when it comes to TV’s. Their brains.....literally.....can’t process some of this stuff.
Try this when you think programs are missing. On you remote, click The LIST button. When the shows appear, click thr “0” ( zero) button. They will appear in alphabetical order and I’ll bet your shows reappear.
My Mom is lucky enough to be in an area with XFINITY thru Comcast. She can press a button and talk into their remote and tell it what she wants....ie tune to NBC or tune yo channel 244. Very intuitive too when it comes to the menu. Screen easy to read too. Font size bigger. If you live in a big city, you can go to an Xfinity / Comcast store and see it for yourself. She loves hers. I would switch in a heartbeat, but I’m in a rural area with a choice of Dish, Directv or Spectrum, which just laid cable. I need to see my neighbors set up and if it’s better, will make the switch after 19 years of being a faithful Directv customer. AT&T really screwed it up when they got their hands on Directv.
08-12-2018 1:28 PM
I feel the same way you do. I bought the Protection Plan(19.99), My TV started acting up and call DirecTV to get to come out and fix it. They talked me into buying this Plan because they said it would cover my TV and PC. If they could't fix it they would replace the TV or PC. They ask me for the model number, when they checked, they said they don't send people out to fix the TV, that they don't have people to do that, which didn't make any sense. Then in same breath, they told me that my Plan didn't cover my TV. They said I should have read my Plan, well, that would have been nice if I had received the Plan. I'm not sure how long I stayed on the phone with these people. I ask them to cancel this Plan and they questioned me, if I was sure I wanted to do that. I laugh and why should I, it doesn't cover my TV. I asked for a refund, they couldn't do that!!! Well, I argued with them for I don't know how long and finally they said they would refund back two months, hurrah! That was $24.00, that really help me.LOL Anyway, if anyone has this plan read over it because you might be paying for nothing. Thank you for letting me vent!!
08-12-2018 2:32 PM
Thanks for the suggestion for the missing programs on the list. Nothing works to rebuild the list.They just reappear the next day!! I have tried everything. I will go to the bedroom and start and stop all the programs we want to watch . Does not make sense but then again this lousy update doesn’t make sense!!!!!
08-12-2018 6:41 PM
WJBChip........I have their $7.99 per month service plan, and I’ve used it several times. It covers service calls, satellite dish and my genie.. A couple times a lawn mowing service hit the pole my dish is mounted to, which knocked it our of alignment enough where I couldn’t get a signal. Twice they’ve had to replace the bar that stick out ( looks like 3 knobs) from the dish because of failure. Once they had to replace my DVR. A service call alone runs about $80. They came out the same day too. I can’t complain about that, but it was before AT&T bought them. They always try to push that $19.95 program on me, but I decline. I don’t know if they still offer my plan anymore.....I think I’m grandfathered into it.....and if I quit, I can’t get it back. Not sure though.
08-13-2018 5:17 AM
08-13-2018 6:03 AM
08-13-2018 9:55 AM
08-13-2018 10:45 AM
Even after the updates there are times when I can only see 16 of my 380 recorded programs (according to the stats) and if I list alphabetically I don't get all the way through the B's.
08-13-2018 11:02 AM
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