- edited 03-23-2018 12:01 PM
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08-15-2018 6:19 PM
I called in and gave them 6 problems I noted with the new software.
they couldn't put it all in one case, I think she made it into 4 cases.
we'll see if they do anything with it.
here's my list:
Problems with new software
1. "other showings" doesn't show much. Older DVR shows next weeks episode and VOD episodes
2. I can't find the to do list
3. While watching TV pressing "info" brings up the time but no longer the day and date
4. It's too easy to delete the whole list of episodes versus one episode
5. It deletes shows while showing 1% free on other DVR's he goes to 0% when it's full.
6. 7/30/18 Past couple weeks. At end of show hit back delete episode sometime it winds up inside list of other named show
08-16-2018 4:30 AM
08-16-2018 8:29 AM
09-03-2018 9:38 PM
thanks for info.
now, new problem.
in DVR list of recordings, which i have many, one show currently has 7 episodes. So I decide to start watching, but I notice episode 1 is gone. So either I missed it before I started recording, or more likely, it got deleted last week when my DVR got full.
And in this NEW software on my Genie, when I click on info and look in the menu under More Showings, it either lists none or maybe just the current episode. So I go into the KITCHEN and turn on that older system. I go into listings and find that show, click on INFO and then More Showings, there I see all the VOD and click on episode #1 and record it. I see it start recording and go back into the Family Room where the Genie system is and there I see episode #1 with the recording icon, but also another icon. I click on that episode to watch and it says, "This program was recorded on KITCHEN and must be watched from KITCHEN !!!
In the past I've always been able to watch any show recorded on any of my 3 systems from any of the 3 systems.
I called in and they said it is a known problem and has been escalated.
09-04-2018 8:03 PM
09-04-2018 10:16 PM
I have noticed ALL my recordings of "Elementary" just Disappeared , even "searching" which sometimes finds missing recordings from the master list and then allows to you watch them did NOT find them , however all the Episodes I wanted WERE available on the VOD "streaming" service...
But this is part of the fraudulent behavior that is being forced on us all from AT&T , with the streaming service your CANNOT skip over the Adverts ! , I now know that some of this missing show/deleted show behavior is likely a specific one that AT&T is using to force people to STREAM V's playback on the internal storage and then I BET they have a profit sharing arrangement with the show provider's Network in regards to the Advert's that CANNOT be skipped and are now FORCED viewing......
AT&T you are defaulting and manipulating your customers with your flawed GUI and now with deceptive bait & Switch of recorded content with Streamed content (with restricted FF/skip)
shame on you ! , this is a PAID service and one I am paying steeply for , (I should not also be the Product and one BEING sold !) and you are not performing as per the agreement I had with you .
09-25-2018 7:05 PM
I constantly have to restart my DVR so it will rebuild my "List" so all my recorded programs will return. The longer I go between restarts, the more programs disappear. It's quite obvious that nothing is being done to fix this horrendous mess they forced us to swallow. I was given $40 off a month for a year to deal with all this while they "sort it out", but I don't see ANYTHING being done other than making things worse.... Dish is in my future as soon as my discount is up. This 20 year customer is going to leave.
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