Helpful Links

DIRECTV Outages, Signal Loss & Service Problems - How to Quickly Resolve Them

Highlighted
Community Support

DIRECTV Outages, Signal Loss & Service Problems - How to Quickly Resolve Them

DIRECTV_FORUM.gif

  

How To Quickly Resolve DIRECTV Issues 

 

  

You may infrequently experience a DIRECTV loss of service. You can normally resole DIRECTV loss of service by resetting the receiver, checking cable connections, and making sure your TV is on the right input.  These steps can resolve most service loss listed below.   

 

TroubleshootTV.png

  • Loss of service (picture and sound)
  • Picture Pixilation and Freezing
  • Missing Channels (Local Channels) 
  • Audio Loss/ Issues
  • Remote Control function
  • Internet Connectivity
  • Guide Issues
  • Feature Issues with recordings and box features

 

How to reset the receiver 

To reset the receiver you can either unplug it from power for 15 seconds or press and hold the red reset button located near the access card. It can be a quick fix in most circumstances. If you have a guide issue or missing channels, refreshing your service may resolve this. 

 

Cable connections and power

Verify all connections (wall to receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged and believe this is causing loss of service, chat with us.

 

Composite to Composite.jpg  HDMI to HDMI.jpg

 

Check the power cord and make sure it is firmly plugged into the wall outlet. In some instances, a light switch controls power to an outlet. Make sure it is on. We recommend plugging the receiver into a dedicated outlet.

 

Input

In rare instances, the input can be changed by accident. You may bump into the TV or sit on the remote. To fix this, select input on the TV or remote until you see a picture. It can take a second or two for the picture to populate so don't rush through. You may need to use the remote that belongs to the television and not the DIRECTV remote. 

 

If the above does not help and service and weather is not an issue, feel free to chat with our support teams by clicking here. Also, Dish Alignment could be a factor, this article has information on how to check. 

 

 

-ChrisZ, AT&T Community Specialist 

Need more help?





Visit our Help Center, for answers to your questions and to troubleshoot issues with our step-by-step guides. For more assistance, send a brief message to ATTCares . Be sure to include your account number, name, and contact number.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
16,971 Views
Message 1 of 7
Contributor

Re: How to Quickly Resolve DIRECTV Service Issues

Reset many times. No joy. 

Regardless of being an HR44-200 or C51-700, audio receiver or soundbar, even console audio. All devices drop the audio at indiscriminate, multiple occasions. 

Reviewing many posts, there is no one solution. Could the "disconnect" be the receivers, only to be convoluted accessory devices/configuration? 

Message 2 of 7
Contributor

Re: How to Quickly Resolve DIRECTV Service Issues

I got a message that said I do not have the Sunday NFL Ticket, and I have been paying for it for a couple oof months. What is the problem?

 

William [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 3 of 7
Contributor

Re: How to Quickly Resolve DIRECTV Service Issues

My screen says, "A new software update is available.  The update may take up to 15 minutes to complete.  You will not be able to use the TV during the update.  Would you like to update now? 

Show Details                         Update later                      Update now"

 

I cannot use arrows keys on remote to choose the options.  "Update now" is highlighted, but when I choose with select nothing happens.  I have use of all other keys and can view the TV programming, but the message in the right hand corner won't go away.

 

Message 4 of 7
Community Support

Re: How to Quickly Resolve DIRECTV Service Issues

Hi @ShariD,

 

Turning off the box and turning it back on may resolve this. Have you attempted to restart the box as mentioned above? If you did, you may need to chat with us to address this further. 

 

-ATTDIRECTVCare

Need more help?





Visit our Help Center, for answers to your questions and to troubleshoot issues with our step-by-step guides. For more assistance, send a brief message to ATTCares . Be sure to include your account number, name, and contact number.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 7
ACE - Expert

Re: How to Quickly Resolve DIRECTV Service Issues

@ShariD,

What model DVR/Receiver do you have?

Have you tried resetting using the red button, usually behind the front panel access card door?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 7
Contributor

HGTV HD and DIY HD cut out

 HGTV HD and DIY HD go blank intermittently for about two seconds then come back. Both picture and sound go out. No messages on the screen. Sat. signals on 99c, 101,103c are all in the mid to high 90s. Is this a receiver problem?

Message 7 of 7
Share this topic
Announcements

Welcome to the Watching DIRECTV Forum! Need to troubleshoot your service? Need to see some of the products we offer? Wondering how to take your DVR with you? Click below!

Additional Support