- edited 11-01-2019 9:10 AM by ATTCommunityTea
For 2 days “nothing available at this time check back later” this is for every on demand option this happens often and when it is working it will periodically just stop this is unacceptable you offer a service and advertise it but cannot provide it. I have reset my router twice and it has not solved the issue. This is longest it’s consistently not worked
Solved by: Go to Solution.
07-29-2019 7:13 PM
07-29-2019 7:28 PM
08-02-2019 12:34 PM
I’ve done this twice now same results. Doesn’t work. I’ve had dtv now for a week and am thoroughly disappointed in att that uverse wouldn’t give me deal and forced me onto this.. uverse on demand was great just like the apps and even WatchTV . Why can I pull up a STARZ app and immediately get on demand but my dtv can’t seem to do that? Amazingly bad. False advertising to say the least. On demand doesn’t work. Start from beginning doesn’t work. Basically I’m getting a tv tuner and dvr. Thanks.
08-02-2019 4:27 PM
08-04-2019 7:32 AM
08-18-2019 6:14 AM
I went to bed last night around midnight and was watching on demand just (U Verse) before I went to sleep. Woke up at 630am and it says not available. I haven't tried anything bc it doesn't seem like I should. There haven't been any issues with streaming or wifi on phones, I'm not aware of any connection loss. The only thing I can think of is that my payment is late. Do you think that AT&T would shut off their on demand service until receiving their payment. I am a week late sending the payment which is just for one month, nothing extreme. Regardless of the issue, it seems to be one that happens regularly. FYI, I have fiber optic. It's new in my area, could this be the issue? I'd think the entir service would be out, not just one service. It seems as though this would be something that AT&T would have to shut off on their end.
12-05-2019 7:16 PM
I have been having the same issue for at least a month now. They sent a tech who wasn’t able to fix it. They ran some type of test and said it was my internet provider blocking ports that directv uses to stream. They suggested I switch internet companies. I did, and nothing! It still doesn’t work. Wondering if you ever got it resolved, and if so, how.
12-05-2019 8:40 PM
12-06-2019 10:00 AM
I had the identical frustrating experience with AT&T on this issue which took almost 3 months to resolve. This included the need to clear out ISP devices after installing the new receiver, although I had tried resetting everything several times before receiving a new receiver. I think the resetting of things causes a re-learning of the devices to better communicate with each other. It has been working perfectly for several months now. Don't be shy about requesting help if it does not work and remember it does take 24 hours for a complete download of schedules, on-demand, and guide data.
BUT do not let AT&T put you through the same experience that Dred54 and I had. Several techs claimed that on-demand is a courtesy that AT&T allows us to use for free without any revenue to AT&T which is nonsense. Try to reference these emails and demand replacement of the receiver and refuse to pay anything extra.
Be warned that when you change out the receiver you lose ALL recorded shows, recording schedules, favorites, and other personal settings. I suggest recording shows to a PC and do screenshots of other settings before replacement.
12-08-2019 6:42 PM
12-12-2019 6:20 PM