- edited 04-11-2018 1:45 PM by ATTCustomerCare
We all enjoy taking a little down time! Taking a walk, riding a bike or spending time with family are a few ways. Watching a movie is one thing we all enjoy, but sometimes that can be interrupted by pesky error codes. If you are trying to watch a movie and see Error Code 927, we have a few fixes that may help resolve this error.
Verify Your Internet Is Connected
DECA Connection & Status
If your system uses a DECA, make sure power is On and Network is Green. If equipment was moved, make sure everything is still connected. Sometimes cables may loosen or disconnect.
Reset The Modem
In some instances, a reset of the modem will resolve internet connection troubles. If you have a U-verse modem, click here for troubleshooting information.
Check The Internet Connection On The Receiver
Press the dash (-) button on the remote.
If you see Not Connected, perform the following: using the remote go to Menu > Settings & Help > Settings > Internet and select Reconnect Internet
Reset The Receiver
In some instances, a reset of your receiver is a quick fix. Near the access card is a red reset button. Press and hold that until the receiver reboots.
Chat With Us
In some circumstances, you will need to contact us to resolve this if the above steps do not work. We will need to know what On Demand Title you were trying to watch and what network that title is on.
Click here to chat with a DIRECTV agent.
ChrisZ, AT&T Community Specialist
AT&T Customer Care
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Solved by: Go to Solution.
03-15-2017 9:52 AM
Are you seeing error code 927? Is your On Demand content not playing? Not to worry! Check out some helpful tips above!
03-21-2017 12:45 AM
Reset The Receiver
In some instances, a reset of your modem is a quick fix. Near the access card is a red reset button. Press and hold that until the receiver reboots.
should say RECEIVER instead of MODEM
03-28-2017 3:18 AM
- edited 03-28-2017 1:21 PM
03-28-2017 1:45 PM
@TLHartmann, actually many of them are in the Philippines. Sometimes you'll get a US-based rep, but it's hit or miss.
03-29-2017 3:43 AM
04-13-2017 6:34 AM
04-13-2017 2:48 PM
We apologize for the Error Code 927 with On Demand. We are aware of the issue and are actively working to get it fixed. We appreciate your patience. If the troubleshooting steps in the above article do not help, you can also delete the recording and try again. A double reset on the main receiver can also help reduce the amount of times the 927 error appears. (Press the red reset button located inside the access card door on the front panel or on the side of the receiver and wait for the receiver to reboot. Then red button reset again.)
Please do chat with a representative here to escalate examples. The more information we have about which programs, channels and episodes are affected can help our teams to quicker resolution.
04-16-2017 8:16 PM
04-26-2017 6:56 PM
- edited 05-08-2017 2:08 PM by cathy2981
We should all file a complaint with consumer affairs. [Edited to comply with Guidelines] We all signed a 2 year contract for services to ve rendered. We are not getting the services that the contract claims to rpovide.
05-24-2017 12:32 PM
Spoke at to DirecTV support for the 2nd time. This is not an issue solely on your DVR. Its on their backend system that provides the playback. The issue has been happening since the start of 2017 and they're still haven't fixed it. They "promise" that the issue on the backend will be done on the 26 May 2017. However, you can never be sure if that is also just a lie.
They are trying to get you to focus on issues with your recordings and your DVR when in fact its entirely their backend failing. These suggestions to reset etc, just keep you busy, make you feel like you're addressing the issue. It won't fix things, not 100%.
They finally gave me a $20 credit because of their failure to deliver any on demand service, which I am paying for.
05-24-2017 2:49 PM
05-24-2017 2:55 PM
@6Sense, indeed I have not yet received the credit - yet. But that conversation with their agent only happened this morning. I will see whether it is reflected in my next statement.
However, I did keep the transcript with the agenda, with them explicitly stating that $20 credit. So no guarantees, but they did say it. I will follow up with them and their "promises" (and the transcript) if they fail to issue the credit of course.