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Re: Sunday Ticket

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DIRECTV App Not Working - App Help & Sign In Solutions from AT&T

Streaming Device.jpg

Some of our DIRECTV customers accounts were moved over to the myAT&T Experience. This may have caused some issues with how you sign in to stream. We have the steps below to resolve the sign in issue and troubleshooting steps to resolve issues with the app, stream itself, and your iPhone or iPad.

 

Your account may have been moved and you need to perform some steps to sign in

Some of our customers accounts were moved to the DIRECTV Experience. To see if your account was moved, go to DIRECTV.COM and sign in. If you see a prompt to move your account, follow the steps listed. If you do not see a prompt to move your account, make sure you are using the right user name and password. 

 

Heads Up: If you do not accept terms & conditions, you may be unable to stream. 

 

Make sure you are using the right member ID & Password

I am speaking from personal experience. My mom was having difficulty signing into her DIRECTV account. On a sheet of paper was a list of IDs for different services and multiple passwords. Long story short, she was using the wrong ID and password to sign in. Don't be like my mom. Find your ID or reset your password now.

 

Heads Up: If you do not accept terms & conditions, you may be unable to stream. 

 

App Troubleshooting 

  1. Verify time settings are set to auto on the device. 
  2. Reset your password. Please do not use any special characters.
  3. Reset the device.
  4. Delete cache and cookies. Varies on phone, browser or device operating system.
  5. DIRECTV Player Troubleshooting 
  6. Test on another device
  7. Uninstall and reinstall the app. (You will lose recordings)
  8. Verify you have the latest software on your phone, tablet, and browser.
  9. Restore your phone. You may lose data such as pictures when performing this. Make sure you back it up. 
  10. Noticing issues with your internet speed. Find ways to fix it.
  11. Make sure you have the right package! 

iPhone Troubleshooting

 

  1. Sign out of the app
  2. Go to device Settings and select TV Provider > Sign Out.
  3. Update your Single Sign-on your new AT&T User ID and password.
  4. Go to device Settings > Accounts & Passwords > Login > DIRECTV App > Edit.
  5. Add Username User ID and Password and click Save.
  6. Go to the app and log in with new user name and password.

NoteIf the steps above do not help resolve the trouble you are having, you may need to reinstall the app. You can also chat with us to look into this further. 

 

Other Helpful Information 

If you have AT&T Internet service, you will still need to create a Member ID to view DIRECTV content. The AT&T Email you created will not work unless you set it up as mentioned in the link above.

 

-ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 41
Contributor

Streaming DIRECTV

My wife has been on able to stream DirecTV on her apple laptop. What does she need to do ?
Message 16 of 41
Tutor

App continues to crash

My iPhone and iPad direct tv app continue to crash after loading for a few seconds. Both are new devices. Have watched tv on the phone, never on iPad. Have deleted and reinstalled on both devices. Gone through shut down.
Message 17 of 41
Community Support

Re: this online direct tv service and mobile app is garbage.

Hi @Gem06202746,

 

We saw your Private Message! We have an article that goes over the troubleshooting we would perform. Hope this helps!

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 18 of 41
Contributor

Direct tv app

I just signed up for direct tv about a week ago. I downloaded the direct tv app on my iPhone and can not get logged in. Every time I enter my username and password and hit log in a system error message pops up and says there’s a problem connecting to the server? Why can’t I use this app??

Message 19 of 41
Administrator

Re: Direct tv app

Sorry to hear of the trouble you are having with app login. We will be glad to help. To assist further, we need to gather more information.  [Edited - Contact AT&T for account specific questions.]



-BrandonP, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 20 of 41
Contributor

Sunday Ticket

I cannot log into Sunday ticket app.  I can log into DirecTV app and att app but Sunday Ticket keeps replying “unknown domain error” plz help 

Message 21 of 41
Highlighted
Community Support

Re: Sunday Ticket

Hi @Brichie,

 

Sunday is a must! I am a Cowboy fan myself so I know how important is to be able to watch the game! I moved your post in our app troubleshooting thread. It has some steps you can take that may resolve this issue and contact info for our teams if it does not. 

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 22 of 41
Contributor

Directv app on iPad and iPhone won’t allow me to sign in to my account.

The apps will not allow me to sign in. It says I’m not authorized to access this website. What’s that about? 

Message 23 of 41
Contributor

issues logging into streaming services

I am having issues logging into streaming services like Fox Sports Go and the Big Ten Network on my mobile device. It is asking for my email and password. When I put in the email that the account is registered to, it says "Looks like you're not a DIRECTV customer". I do not have an issue logging into the Directv app itself, only third party apps.

Message 24 of 41
ACE - Professor

Re: issues logging into streaming services

Do you have directv or directv now?, they're 2 separate services.


______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of boy/girl twins born in June.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 25 of 41
Community Support

Re: this online direct tv service and mobile app is garbage.

Hi @JaquanG and @knicole3140,

 

Sorry to read of the trouble you are having with the app. I merged your posts into this thread. It has information that resolves most app and login issues. You will also find information to chat with our teams if the tips do not help. 

 

ChrisZ, AT&T Community Specialist  

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 26 of 41
Contributor

Can’t login to Apps with direct tv login

I can’t login to apps on my phone with my direct tv login. Can login to the website. My husband can login into the apps on his phone with same account. Just started yesterday. Help please 

Message 27 of 41
Tutor

Re: this online direct tv service and mobile app is garbage.

Not sure if this is in the right spot, but my direct tv anywhere app is no longer working. When I start it up it will go to a black screen and say no connection to server, then bring up my App Store to Att uverse. Does this app no longer work? 

Message 28 of 41
Contributor

direct tv app on this device is stopping since the last update on Nov 6 th 2017

This latest update on direct tv app on LG 700 is not work ing since the update

Message 29 of 41
Contributor

PC

I want to watch DTV on my laptop. It does not seem to want to work. I can watch DTV on my iPhone and on a tablet but it does not work on PC .any ideas? 

Message 30 of 41
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