10-18-2017 11:39 AM
There is a crackling/popping noise coming out of the speakers whenever we are watching Directv. If we are watching something through our Smart TV (Netflix, or Amazon), or on the xbox360, or wii, there is no extra noise (crackling/popping), so I know its not the speakers. I have tightened all of the connections from directv to the tv to the wall. I have checked everything and nothing seems to make it better. It has gotten worse over the last month, started out as just a little background noise and now its almost unbearable to watch anything. I don't have the time to call in and wait on hold, and the chat is never working, so I'm hoping this will be the next best way to get my issue addressed!
Solved by: Go to Solution.
07-21-2018 7:42 AM
07-21-2018 7:54 AM
Hello Litzdog911. The receiver is HR54-500, It is connected directly to
the TV via HDMI. The problem started a couple of months ago, but it only
made the noise when we would pause a recording for a few minutes, now it
just does it at random. I ensured everything was plugged in tightly and
nothing has changed other than we also noticed the playlist has recordings
disappear and reappear randomly as well. We had a tech out and they were
going to change out the receiver, but said it was a DIRECTV known software
bug on the playlist.
It's not a known issue. I trust you've tried different TV input connections? My money is on a defective Genie.
07-22-2018 8:12 PM
The HDMI seems to be doing the trick since yesterday. The popping and crackling has stopped... I am confused as the HDMI seems to work on other equipment... Anyway, I am good for now until they fix the playlist issue.
Thanks for all the input.
07-23-2018 6:49 PM
There’s a fix for it now
go to menu , search now smart search type in clearmybox with no spaces and search by keyword and it will reset it within a few seconds and it won’t lose any of your titles but fix the list issue
07-30-2018 7:01 PM
I tried everything from swapping HDMI cables to changing Dolby settings, but when I replaced the HDMI cable with a high quality cable, that fixed it. Go figure!
Good luck out there.
07-30-2018 8:17 PM
Yes it fixed it because of the bad connections that $4 HDMI’s can develop inside the connection port. The cheap aluminum like metal stretches and doesn’t stay sprung. And it allows interference. Just like using cheap RCA cables on an amp.
07-30-2018 8:19 PM
JRPOTTS it probably works on other equipment because that equipment uses a different software for its audio it’s not as sensitive as the dvr is.
07-31-2018 8:19 AM
- edited 10-14-2018 10:14 PM
We’ve had DirecTV for 6 days now and it has been one problem after another. We haven’t had a single day out of the six that the system has functioned properly. The latest is the crackling sound that’s making it impossible to enjoy TV. We’ve tried rebooting the mini genie receiver, resetting the mini genie receiver, and changing the digital audio settings with no joy on any of them. Swapping out the HDMI cable has reduced the crackling but not eliminated it and I expect it’ll gradually get worse again. I switched to DirecTV because I hated Frontier FiOS and their pathetic excuse for customer service, but at least the TV service worked decently. I don’t know how DirecTV still has any customers at all with service this crappy.
10-14-2018 6:50 PM
10-30-2018 5:55 PM
We have 2 receivers and they either pop intermittently or the sound stops all together Pausing the program for a second usually fixes the problem but this is getting so annoying. Seems to happen most on MSNBC or sport channel 696. Anyone else experiencing this?