Cannot watch my movie error #1100

Contributor

Cannot watch my movie error #1100

I continuously get this error when trying to watch a movie that i purchased. It says to try back later. I have been trying to watch this movie for the last 3 hours and have only gotten 30 minutes into it at 1-3 minute intervals before it errors out and i have to restart it. My internet has stayed connected and only have 1 device running on it. I is a fast connection. I do not see this as my problem because i did not have any buffering symptoms or issues. DirectTV just stops playing the movie and it says to try again later. This is not the sort of service that i pay for.

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Message 1 of 10
Employee

Re: Cannot watch my movie error #1100

How is your receiver connected to the internet?

what model of receiver do you have. look for the model number inside the access card door..

post back with your download speed

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 10
Contributor

Re: Cannot watch my movie error #1100

I am having the exact same problem. I have a lap top that is using wifi to connect to my internet. I have not even watched any of my movie. It loads to 85% and then stops working. There seems to be a problem with the streaming. The message says streaming is unavailable, try again later. Error #1100.

I am not sure what needs to be done so I can watch my movie.

Message 3 of 10
Contributor

Re: Cannot watch my movie error #1100

Using laptop so receiver doesn't matter. per speedtest.net i have 31.54 mbps download. more than enough. I have watched movies like this before without any issue.

Message 4 of 10
Employee

Re: Cannot watch my movie error #1100

error 85 deals with your PC firewall.  turn it off

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 10
Employee

Re: Cannot watch my movie error #1100

Then  perhaps this particular movie has issues....

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 10
Tutor

Re: Cannot watch my movie error #1100

same exact problem here. freezes at 85% then the error #1100 message pops up... brand new version of the player

firewall on or off

We shouldnt need to make our computers less secure to band-aid a poorly made player software

Message 7 of 10
Tutor

Re: Cannot watch my movie error #1100

I had the same problem.  Now I get past the 85% download Error #1100... but it stops at 100% authorizing and the show never plays.  My Diretv app on my smart phone isn't working anymore either.  Very frustrated.  Called tech support but they couldn't help and seemed to have no clue about an issue it seems many of us are having.  They told me that they had to escalate the issue to the engineers.  I wonder why no one has answered this post with a resolution?

Message 8 of 10
Contributor

Re: Cannot watch my movie error #1100

If anyone happens to stop bye here and want to know if there was ever a resolution, the answer is NO! I paid for my movie and was never able to view it. No Direct TV representative ever contacted me and they still charged me for the movie. We have not had any of the same issue since. Godd luck to the rest of you!

Message 9 of 10
ACE - Expert

Re: Cannot watch my movie error #1100

You're responding to a pretty old thread.  But typically DirecTV will reimburse the cost for pay-per-view movies that you're unable to watch due to technical issues.   Perhaps you need to escalate your issue if you call again.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 10
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