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Can’t Access Live Content In 4K on 106 but 104 is great

Contributor

Can’t Access Live Content In 4K on 106 but 104 is great

I’ve had the 4K package for a few months. Channel 104 looks great.  However the few times there has been live content on 106 I get an error message that I’m not subscribed.  Outside of the event 106 works fine, just playing music and saying check schedule for upcoming events. 

 

The few baseball games for example were outside my market (shouldn’t be blacked out) and available fine on the HD channels. 

 

Also randomly get an error my 4K tv is not 4K and I have to reenable 4K in the genie settings.  Sometimes it only happens once a month and other times it will happen a few days in a row. 

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Message 1 of 4
Administrator

Re: Can’t Access Live Content In 4K on 106 but 104 is great

Hello @Soulman1980

 

Thank you for reaching out! When you saw the error message, did you try any troubleshooting on your receiver?

 

Aminah, AT&T Community Specialist


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Message 2 of 4
Contributor

Re: Can’t Access Live Content In 4K on 106 but 104 is great

Yes. I’ve rebooted. Reset etc. called tech support twice and aside from barely being able to speak English they had no idea what 4K even was and couldn’t help. One support said I needed a new receiver, the other said I just had to subscribe to the channel (which I already am). 

 

 

Message 3 of 4
Administrator

Re: Can’t Access Live Content In 4K on 106 but 104 is great

Hi There! @Soulman1980

 

Let's take another crack at this from another direction.  We will send you a private message, to your Forums Inbox.  Please reply with the information requested. Do not post any information publicly.

 

Matthew, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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