Just checking to ascertain what is the issue with the Channel 264 BBC choppy pixillated video feed over the last couple of days? Is this a known issue & have there been other complaints about this as well? It is basically unwatchable & as bad as signal degradation in the midst of a blizzard, although we actually have completely clear skies. We use Non-HD receivers & all of the other channels are coming through OK.
It is my understanding you are dealing with picture issues on BCC America. I definitely want to get this working for you.
I recommend you access our Troubleshoot & Resolve Tool. To ensure the most personalized troubleshooting experience, we will ask you to sign in with your user ID and password. Once you have successfully logged in, select DirecTV > TV Picture Issues > Freezing/Pixelization > Next and follow the on screen instructions. This tool will diagnose the root cause and provide you with the correct resolution.
Thank you for using the Community Forums, and have a super week.
Anthony, AT&T Community Specialist
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