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BBC America Signal Degradation

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BBC America Signal Degradation

 
 
Just checking to ascertain what is the issue with the Channel 264 BBC choppy pixillated video feed over the last couple of days? Is this a known issue & have there been other complaints about this as well? It is basically unwatchable & as bad as signal degradation in the midst of a blizzard, although we actually have completely clear skies. We use Non-HD receivers & all of the other channels are coming through OK.
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Re: BBC America Signal Degradation

Hello @cplbyoung,


It is my understanding you are dealing with picture issues on BCC America.  I definitely want to get this working for you.


I recommend you access our Troubleshoot & Resolve Tool.  To ensure the most personalized troubleshooting experience, we will ask you to sign in with your user ID and password.  Once you have successfully logged in, select DirecTV > TV Picture Issues > Freezing/Pixelization > Next and follow the on screen instructions.  This tool will diagnose the root cause and provide you with the correct resolution.


Thank you for using the Community Forums, and have a super week.


Anthony, AT&T Community Specialist


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