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BBC America Signal Degradation


BBC America Signal Degradation

Just checking to ascertain what is the issue with the Channel 264 BBC choppy pixillated video feed over the last couple of days? Is this a known issue & have there been other complaints about this as well? It is basically unwatchable & as bad as signal degradation in the midst of a blizzard, although we actually have completely clear skies. We use Non-HD receivers & all of the other channels are coming through OK.
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Re: BBC America Signal Degradation

Hello @cplbyoung,

It is my understanding you are dealing with picture issues on BCC America.  I definitely want to get this working for you.

I recommend you access our Troubleshoot & Resolve Tool.  To ensure the most personalized troubleshooting experience, we will ask you to sign in with your user ID and password.  Once you have successfully logged in, select DirecTV > TV Picture Issues > Freezing/Pixelization > Next and follow the on screen instructions.  This tool will diagnose the root cause and provide you with the correct resolution.

Thank you for using the Community Forums, and have a super week.

Anthony, AT&T Community Specialist

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