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ATT log in won't allow me into DirecTV

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ATT log in won't allow me into DirecTV

I am trying to access DIRECTV so I can set it up on my mobile devices. Each time I get to the log in, it cues me to use my ATT combined billing log in. Then it tells me that it is incorrect. Any ideas?

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Re: ATT log in won't allow me into DirecTV

Greetings @AudreyARN,


Thank you for reaching out to the Community Forums. I’m sorry for the delayed response; we have been a bit backed up. Being able to manage our accounts on all devices is certainly important. I am happy to help!


At what part of this process do you get redirected to the AT&T Combined billing page? Do you currently have combined services with us?


When you install the DirecTV app on your phone, before logging into the app, you must first register your account online at DIRECTV.com. Once your account is registered, you can log into the app.


Please let me know if you are still in need of assistance. Thank you!


Denise, AT&T Community Specialist  


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