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4k resolution TV

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4k resolution TV

I have a 4k resolution TV. In settings, I mark the box for 4k resolution. It stays that way for awhile. CH 104 works fine. Then the screen claims 

I do not have 4k resolution and drops it back to 1080p resolution. I have to go back to settings (DirectTV settings) and mark the box again.

What gives?

 

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Message 1 of 6
Employee
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Accepted by fmawinner
‎01-01-2019 2:44 PM

Re: 4k resolution TV

Go to Menu>Settings>Display>Video.  Make sure Native and HDMI controls are off.

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Message 2 of 6
Contributor

Re: 4k resolution TV

Thanks 

 

Message 3 of 6
Teacher

Re: 4k resolution TV

I have the same exact problem. 

I will try it tonight. 

Why don’t they have these as the factory default setting if it indeed is a problem. 

I did reset my 4K Genie mini to factory and I don’t think both of these were off 

Message 4 of 6
Teacher

Re: 4k resolution TV

I tried everything and still have this problem

Message 5 of 6
Teacher

Re: 4k resolution TV

did not fix the problem

Message 6 of 6
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