Explore & discover

Helpful Links

2018 NBA League Pass only lists DirectTVNow as the option to activate on desktop/mobile

Tutor

2018 NBA League Pass only lists DirectTVNow as the option to activate on desktop/mobile

I've had a league pass subscription for years through Direct TV. I always purchase the full version of it since I often watch games while traveling. Every year the NBA  mobile app and website ask me to activate League Pass through my TV Provider, and every year I have been able to select DirectTV, log in to my account, and activate it. This year, DirectTV is not listed as one of the providers. DirectTV Now is the only option listed. How can I activate League Pass for the 2018-2019 season? Is this a change that this year Direct TV Now subscriptions are required for mobile and desktop viewing of League Pass games?

1,343 Views
Message 1 of 6
Administrator

Re: 2018 NBA League Pass only lists DirectTVNow as the option to activate on desktop/mobile

Hello there @tptman!

 

Thank you for reaching out to us here on AT&T Community Forums, we know how important it is to stay up to speed on all the latest game updates, stats, and highlights!

 

We suggest you check out this link to the League Pass Support Website, you'll find more information on activating your NBA League Pass subscription.

 

You will be asked to provide a copy of your bill to show your subscription purchase, your subscription will then be activated manually.

 

We hope you find this link helpful, please reach out with any further questions. We're here to help!

 

Denise, AT&T Community Specialist

 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6
Tutor

Re: 2018 NBA League Pass only lists DirectTVNow as the option to activate on desktop/mobile

Helpful? Well, sort of. I now know that I need to

  1. search my bill history for the one that shows my subscription
  2. download a pdf file of that bill
  3. submit a support ticket on nba.com
  4. wait multiple days (the season starts in three days)
  5. log back in and activate it on my device

NBA.com offers an integrated way to do this that has worked with DirecTV for years. Why has it regressed to a manual, frustrating, largely undocumented process, and why was I not notified of this change with enough time to do the manual process before the season starts?

 

Signed,

 

An extremely disgruntled, long time customer that is now strongly considering switching their provider when they move in December.

Message 3 of 6
Administrator

Re: 2018 NBA League Pass only lists DirectTVNow as the option to activate on desktop/mobile

Hello @tptman
We understand your concern with NBA League Pass.

Here check out this Article that explains the NBA League Pass and how to access it.

Let us know if this helps.

Charles, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6
Tutor

Re: 2018 NBA League Pass only lists DirectTVNow as the option to activate on desktop/mobile

That article simply gives me the wrong instructions again:

 

NBA LEAGUE PASS on your smartphone or tablet
Your NBA LEAGUE PASS subscription includes access to live and On Demand regular season out-of-market NBA games on your computer and mobile devices. You just have to activate your NBA LEAGUE PASS Broadband subscription on your computer before you can start watching. Here’s how: 
  1. On your computer, go to www.nba.com/leaguepass/activate.
  2. Sign in to your nba.com account or create an nba.com account if you don’t already have one.
  3. Select DIRECTV as your Television Provider.
  4. Use your myAT&T account email address and password to sign in.
  5. If you see a confirmation message, you’re done. Now you can watch live NBA games online at nba.com or on any Internet-connected mobile device using the NBA GAME TIME app.

 

DIRECTV is no long an option on Step 3. The only similar option is to select DIRECTVNOW. 

 

So, you know, please stop sharing instructions that don't help. And maybe get that page updated since it no longer works that way. 

 

Folks, this feels like all of the things wrong with big companies these days. I can't actually get a helpful answer or explanation as to why this has changed, when I search I get the wrong info, when I post here, I get one answer that apparently will work but requires me to take several steps and wait several days to get a service that used to work just fine. When I express my frustration about this change, I get another canned response with the WRONG answer again.

Message 5 of 6
Tutor
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎10-16-2018 12:54 PM

Re: 2018 NBA League Pass only lists DirectTVNow as the option to activate on desktop/mobile

Here is an update. On my most recent visit to the TV Subscriber activation page, DirecTV is once again showing as an option to activate. Perhaps this was an issue just during preseason?

 

The issue is now resolved.

Message 6 of 6
Share this topic
Share this topic
Additional Support