08-04-2018 6:15 PM
I got DirectV Now through my AT&T plan. It comes with HBO through DirecTV Now. Some HBO shows apparently are available on DirecTV Now on a delayed basis but are available now on HBO Go. Supposedly we can't sign in to HBO Go using our DirecTV credentials, but when I try, I get a message saying my DirecTV account doesn't include HBO.
Anyone else have this issue?
Solved by: Go to Solution.
08-05-2018 11:06 AM
You may have to do something to activate your HBO and HBO GO access. At one point I logged into DTVN with my (AT&T) phone, it asked me to text something somewhere and when I did HBO showed up in my guide and I could access HBO GO. Sorry I can't recall more details.
But if you are already seeing HBO in your guide, you may need to contact chat support to get it straightened out.
It's possible you are using some special characters in your ID that HBO can't deal with but DTVN can, but that's just one of many possibilities.
08-05-2018 12:06 PM
03-12-2019 6:39 AM
I have figured out the solution to this problem
Your "My ATT" user id and password has to be the same as your "ATT WATCH TV user name and ID.
If you log into your "My ATT" account with a phone number or a regular user ID you have to change it to an email address
ex: if you use user id is "mikegood1234" you need to change it to email@example.com
After this HBOGO will let you log in
04-15-2019 7:38 PM
I got it to work on my phone, but it doesn't work on my directvnow. It keeps saying 'Subscribe'. How do I get into a chat????
04-16-2019 3:32 AM
Select "Contact Us" at the bottom of this page - then select "DirecTV NOW" - select "Chat" in middle of screen or a bubble may appear at the bottom of page on the right side. It's also available on all the "Help Center" pages.
Visit these related resourcesView DIRECTV NOW Updates & Promos!