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DIRECTV Now xbox app

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DIRECTV Now xbox app

The website says they are working on an native directtv Xbox app... 

 

I'm currently using YouTube TV on the Xbox and it's really good, but since I have better value with directv. Is there a way to solve this? 

 

Or I need to cancel direct TV now? 

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Message 1 of 20
Tutor

Re: DIRECTV Now xbox app

Incorrect.  They do specifically claim in their support that Xbox one support is coming soon.

https://www.att.com/esupport/article.html#!/directv-now/KM1200941

 

Message 16 of 20
Tutor

Re: DIRECTV Now xbox app

Just Faust FYI, I actually got someone at AT&T  gave an answer other than “support is coming soon”.  This person claims that while she doesn’t have a date we will finally get the app but we will have it this year.

 

Reference Number: 724054328471681014
DATE/TIME: 2018-09-07 21:05:36
Your chat transcript:
PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted.
DIRECTV NOW : Hello, thanks for chatting with DIRECTV NOW. Our team is investigating an issue you may be experiencing. What topic would you like to chat about?
Me : Device support
DIRECTV NOW :
Please select the device below that you would like to stream on.
DIRECTV NOW :
We found the following information which could be helpful:
Me : xbox
Me : whats the point of chat if a real person isn’t trying to provide support?
DIRECTV NOW :
You will now be connected to a live chat specialist who will assist you.
Diana : Hey! My name is Diana. Please give me a moment to review your request.
Diana : How can I help you regarding the DIRECTV NOW?
Me : i would like to know when Xbox support is going to be added
Diana : Yes, I can help you with that information.
Diana : Let me check with my team.
Diana : One minute please.
Me : ok
Diana : Thanks.
Diana : I have checked with my team and see that there is no exact time frame. However, for 100% sure we are going to get this. Once the device is added to compatibility list, you will receive an email!!
Diana : I will forward your email address to my team.
Diana : I will go ahead and Escalate the issue for you so that it will be added soon!
Diana : ~
Me : but y’all having been saying support coming soon since directv now came out
Diana : No worries, trust me we will get as earliest as possible.
Diana : I will inform to my team.
Me : ok you obviously don’t care and are trying to get me to end the conversation. So I’ll call Monday and cancel my subscription and use a competitor that is on Xbox.
Diana : I'm sorry to hear that. i will surely take this as a feedback and forward the details.
Diana : We will get the support for you!
Me : I’m sure. Y’all have been saying that since you launched the service and can’t even give an estimate of when you might have an app out. Y’all always say it will be soon. Terrible customer support. Just what I expect from AT&T
Diana : We are remapping the servers to get the Xbox as support! However, once the games are started you will see the Xbox as support.
Me : will this be this year? Next year?
Diana : Yes, you will get in this year for sure!
Diana : I really wish I can help you with the ETA on this. Unfortunately, our team did not share any info on this. If not I would happily helped with the info!
Me : I’ll remember that come January 1st
Me : thanks for your time
Diana : You are most welcome.
Diana : Thank you for choosing AT&T services. We appreciate your business with us!
Message 17 of 20
Contributor

Re: DIRECTV Now xbox app

I realize this thread actually started several months ago, but in case you all haven’t seen this yet:

 FF818A5D-8D14-48E8-A2D8-296881F49B35.jpegA gift from every disgruntled subscriber who has been submitting this feedback from day one.

 **Edit: I’m seeing now that I missed page 2 of this discussion, and this has already been confirmed by multiple users... Well, oh well... Further evidence.

Message 18 of 20
Tutor

Re: DIRECTV Now xbox app

"This year for sure" is looking pretty unlikely now on 12/30.

 

Message 19 of 20
ACE - Expert

Re: DIRECTV Now xbox app

They can't get the current devices to perform correctly. I don't see the Xbox ever being supported with DTVN beta testing a branded device just for them.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 20 of 20
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