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DIRECTV NOW New TV Experience

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DIRECTV NOW New TV Experience

We’ve been looking forward to telling you about the new TV experience - and here's what you need to know.

 

SO WHAT’S DIFFERENT

  • True Cloud DVR (BETA).
    • Every package automatically gets 20 Hours of free recording storage.
    • You can also skip quickly through commercials with your next generation digital recorder.
    • Functions may be limited in beta. Compatible device required. Not available for select channels. Data connection required. Recordings expire after 30 days.
    • If you’re coming up on your 20 hours limit, you will be notified. If you exceed, the first recorded program listed will be removed to make room for the newest one.
    • How to manage recordings with True Cloud DVR
  • Streaming, Plus One.
    • You now have the option to add a third stream to your account for $5 a month, so three people can be logged in and stream all at once.
    • Keep in mind that streaming a recorded program, VOD, and third party apps also counts as a stream.
    • How to upgrade your plan
  • Extra Sweet Stuff.
    • Travel with your Locals – granted the local is also available in the market you’re traveling to, you can now stream your local channels when you travel.
    • Less Searching, More Streaming – find favorite shows and movies faster with customizable search.
    • Entertainment, Uninterrupted – you’ll never miss a beat with our new layout, because your stream will be playing in the background, or on a pop-up.

 

Stay tuned for more good news!

 

- DIRECTVNOWCare

Need more help? Search through the DIRECTV NOW Community for great answers. Get diy help with your account, device setup, and streaming with DIRECTV NOW eSupport or contact us 24/7 on chat. Don't forget to follow us on Twitter @directvnowhelp!

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
177,923 Views
Message 1 of 323
Tutor

Re: DIRECTV NOW New TV Experience

I have DTVN using fire TV--I use to think weather might

have an affect. But last night had a bad storm, and no

TV problems. An occasional buffering for a few seconds

sometimes.


Message 316 of 323
Mentor

Re: DIRECTV NOW New TV Experience

It was so bad for so long. I’m just glad to see the improvement.
Message 317 of 323
Scholar

Re: DIRECTV NOW New TV Experience

Wish I could trust it.
Message 318 of 323

Re: DIRECTV NOW New TV Experience

Are you ever going to get rid of the time out pain in the *** thing? I'll be in the middle of a movie, in an important scene and it times out asking if I'm still there. Then i have to wait for it to reload, and i miss the scene. Drives me nuts. I realize it's there for people who may have data caps on their ISP, but not everyone has data caps, like me. At least give us a way to disable the timeout.

Message 319 of 323
ACE - Master

Re: DIRECTV NOW New TV Experience

At least on an ATV4K there is no "wait to reload", I just hit a button and the video resumes playing immediately.

This is with hitting a button immediately, not sure what would happen if I waited a while and it stopped the stream.

But I don't think asking you to hit a button or two every 4 hours is making too much of a demand on the viewer.

In addition to saving both DTVN and customers bandwidth, the advertisers might want some assurance that their pitch is not going simply to your dog.

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 320 of 323
Contributor

Re: DIRECTV NOW New TV Experience

Why are some shows not recording? I have plenty of space. Other shows on the same channel record and there is not time conflict with another show, but one in particular doesn't record. It used to record daily, as requested, but a couple weeks ago, it stopped. I have tried canceling the series and adding it again but to no avail. I also have random MTV shows showing up that I have not asked to be recorded.  And, when will we have DVR capabilities for Chromecast!? How is that still being worked on?! It's annoying to STILL not have it this far in when almost every streaming app is compatible with Chromecast except Directv Now's DVR.

Message 321 of 323
Mentor

Re: DIRECTV NOW New TV Experience

Randomly happens to me, too. Especially in the last few weeks. Just this
past Saturday the new season of Ransom started airing. I checked the DVR
recordings to be sure it was set. It was, but come Sunday it hadn’t
recorded. Now what I have seen happen is a show airs, for example, in
Canada first, it may not be tagged as “new”. NCIS New Orleans was not
recognizing as new so I had to do all. Pain in the neck as I was getting
all episodes of previous seasons for awhile until they got through
re-airing them. I wonder if it’s a problem in the header that DTVN uses to
identify a show? Try setting it to record with all episodes. I liked it in
legacy DTV where you could see recording history and it would tell you why
something didn’t record or if “someone” deleted it and didn’t ‘fess up.

As far as shows I didn’t record showing up, I’ve noticed that if the
previous show is running long, sometimes the show I’m recording will get
the previous shows name on it with the last few minutes of the previous
show tagged in to the beginning. I blamed my husband at first and I
deleted a few of those by mistake till I figured it out. 🙄
Message 322 of 323
Mentor

Re: DIRECTV NOW New TV Experience

Randomly happens to me, too. Especially in the last few weeks. Just this
past Saturday the new season of Ransom started airing. I checked the DVR
recordings to be sure it was set. It was, but come Sunday it hadn’t
recorded. Now what I have seen happen is a show airs, for example, in
Canada first, it may not be tagged as “new”. NCIS New Orleans was not
recognizing as new so I had to do all. Pain in the neck as I was getting
all episodes of previous seasons for awhile until they got through
re-airing them. I wonder if it’s a problem in the header that DTVN uses to
identify a show? Try setting it to record with all episodes. I liked it in
legacy DTV where you could see recording history and it would tell you why
something didn’t record or if “someone” deleted it and didn’t ‘fess up.

As far as shows I didn’t record showing up, I’ve noticed that if the
previous show is running long, sometimes the show I’m recording will get
the previous shows name on it with the last few minutes of the previous
show tagged in to the beginning. I blamed my husband at first and I
deleted a few of those by mistake till I figured it out. 🙄

Message 323 of 323
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