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Cannot sign in to Watch ESPN app

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Cannot sign in to Watch ESPN app

According to the DirecTV Now website and feature list - help.directvnow.com - it is possibe to use the Watch ESPN app by signing in with DirecTV Now credentials. However DirecTV Now is not listed as a provider in the "other" list of providers in the Watch ESPN app. Has anyone experienced this issue and is there an answer. I have attempted to get a solution from DirecTV Now support but that is worse than useless - you waste a lot of time with a clueless agent and end up with no help but 30 or 40 minutes of wasted time and lots of frustration as they have no clue - just reading a script for the common questions I guess. I've contacted ESPN support and at least they promise a response to my email within 24 hours which is much better than DirecTV Now.

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ACE - Master
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Accepted by MikeQAZ
‎09-02-2017 7:01 PM

Re: Cannot sign in to Watch ESPN app

Go to the bottom of the "others" list - you will find a link to yet another "others", which bring up another big alphabetized list, and DirecTV Now is in that list.  No idea when this happened (I'm pretty sure DTVN was originally in the "first" others list) or why.

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Re: Cannot sign in to Watch ESPN app

You are correct. Why DirecTV Now is no longer in the Other Providers list but is now in the "More Other Providers" list with what seems to be lots of providers serving small communities is baffling. I would never have scrolled though the hundreds of providers in the Other Providers list expecting to find a second more complete Other Providers list without your solution. I've setup sign ins to a bunch of other apps and until now DirecTV Now has always been in the (first) Other Providers list. Thank you. You are much more on the ball than DirecTV support that is still confused and not even appropriately responding to the even more detailed messages I have sent them. I have sent the information about the solution to them and suggested they should contact ESPN and get moved back to the first Other Providers list where they belong - but that will be up to them if they want to help thier customers or not... based on what I have experienced, they won't bother. Thier Customer service motto seems to be: Try to Imagine How Little We Care About You.....

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ACE - Master

Re: Cannot sign in to Watch ESPN app

I can't take credit - I'm just reporting a discovery someone else made earlier in the week.  It's not just ESPN - there are several other apps that this applies to, and again, no idea why - it doesn't seem likely that DTVN would have done anything to trigger this change.  The fact that the chat reps were unaware isn't surprising - the bots just pattern match and post help pages, the actual people largely run down scripts, so unless someone higher up had updated the patterns or the scripts...

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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