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Why does my tv shows keep getting stuck repeating?

Tutor

Why does my tv shows keep getting stuck repeating?

I have not had problems before with watching my tv shows and now I’m continually having to exit the app to come back to the same tv show. Whatever I watch seems to get stuck and it keeps repeating itself until I exit the app and come back and then it does it again. I’m disappointed with the services being provided it’s very frustrating and not worth the money. This was not happening with the other directv now, I hope this gets fixed before I discontinue service!

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Message 1 of 16
Tutor

Re: Why does my tv shows keep getting stuck repeating?

I am having the same issues. 

Message 2 of 16

Re: Why does my tv shows keep getting stuck repeating?

Same issue here. They made some change and it really caused issues. You know this because you can no longer get through to their Chat support. They basically eliminated Chat support for streaming and/or made it so difficult and painful to get through you don’t use it. Which is what happened to me over the last few days. 

Message 3 of 16
Tutor

Re: Why does my tv shows keep getting stuck repeating?

I have had Directv now for two years I loved it, now it stinks Im going to cancel this AT&T service its bad.

Message 4 of 16
ACE - Expert

Re: Why does my tv shows keep getting stuck repeating?

You need to contact support and report the issue. No one here can resolved the issue.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 16
Tutor

Why does my tv shows keep getting stuck repeating?

Can this be fixed?  This is really discouraging for keeping service now.


Message 6 of 16
ACE - Expert

Re: Why does my tv shows keep getting stuck repeating?

Contact support and report the problem Unfortunately no one here in these forums ca fix it. Go to https://www.att.com/support/contact-us/att-tv Chat at the bottom of this page. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 16
Administrator

Re: Why does my tv shows keep getting stuck repeating?

Hello, @LeaLeaG01!

We'd be glad to help look into your streaming issue! Please tell us the type of device you're streaming on, so we can better look into it.

 

Mike, AT&T Community Specialist 


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 16
Tutor

Re: Why does my tv shows keep getting stuck repeating?

Amazon Fire Stick TV. You guys broke it with your app. FIX IT! Refund my month because it’s not usable.

Message 9 of 16
Tutor

Re: Why does my tv shows keep getting stuck repeating

I am streaming on my smart TV with my firestick it is a constant problem
and very frustrating. I don't want to cancel my service if I have to I will
because I can't pay for something with this type of service. I hope you
have a solution for me and everyone else with this issue! Thanks!
Message 10 of 16
Tutor

Re: Why does my tv shows keep getting stuck repeating

Yes I totally agree! We shouldn't have to pay for this, it is very
frustrating and inconvenient while you're trying to watch something you
keeps repeating itself getting stuck. I hope they have a solution before I
cancel my subscription!
Message 11 of 16
Tutor

Re: Why does my tv shows keep getting stuck repeating

They are looking into the issue while it is still continues to happen! I
did contact support nothing happened! Thanks!
Message 12 of 16
Administrator

Re: Why does my tv shows keep getting stuck repeating

Hey, @LeaLeaG01!

Thanks for the feedback! We're aware of this issue and our tech teams are exploring options available towards a resolution. We apologize for the inconvenience. In the mean time, please stream on other devices like your computer and phone. Thanks for your patience.

 

 

 

Mike, AT&T Community Specialist 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 13 of 16
Contributor

Re: Why does my tv shows keep getting stuck repeating

It's not just the Amazon Firestick because it's happening on every TV that we have.  We use the Fire TV Cube, the 3rd Gen Fire TV Pendant, and the new 4K Firesticks which are equivalent to the Pendant.


I'm sick of clearing the cache and restarting the app, just to watch CNN or another base channel.  I watched HBO the other night and didn't have the problem.
No other streaming services have the problem, so I figured that the new app is causing the stuttering, repeating and hangs. 

The problem does not occur on my Android phone with the updated AT&T TV Now app.  It's gotten to the point that it's easier to mirror my phone to Amazon Fire vs. actually trying to use the AT&T TV Now app.

 

 

Message 14 of 16
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Contributor

Re: Why does my tv shows keep getting stuck repeating

I have the same problem

Message 15 of 16
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