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How do I get NBC back?

How do I get NBC back?

Every time I try to watch anything on the NBC app it says that my provider has discontinued access to NBC video on this device. Is NBC the issue or AT&T TVNow? I am using a gen 4  AppleTv to stream. This problem is about a month old.  I live in 78251 zip code.   I can watch NBC shows on the USA app though!  What the heck? 

 

What do I need to do to fix this?

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Message 1 of 6
ACE - Expert

Re: How do I get NBC back?

Can you view the channel on your mobile device just to check?

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6

Re: How do I get NBC back?

It works on my iPhone X no problem. No warnings for NBC channel not being
supported.
Message 3 of 6
ACE - Expert

Re: How do I get NBC back?

Do you use the Single Sign On function? If so try deleting the provider then restart the device and add it back.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 6
ACE - Expert
Solution
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‎10-24-2019 12:02 PM

Re: How do I get NBC back?

Troubleshooting Linking with your TV Providers on Apple Devices (iPhone, iPad, Apple TV)

 

https://help.nbc.com/hc/en-us/articles/360024056213-Troubleshooting-Linking-with-your-TV-Providers-o...

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 5 of 6

Re: How do I get NBC back?

I'll try that. I'll give feedback here.
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