If your AT&T TV is not working, I have some quick, and easy troubleshooting steps, that should help.
Quick & Easy Fixes
Reset the device - press and quickly release the button *Quick Fix!
Reinstall the AT&T TV app
Make sure cables are secure from the TV to the Box and the box to the wall outlet
Verify the receiver has an internet connection
Verify your modem has an internet connection - more steps below
If the tips above do not help, our AT&T TV Tool will guide you through additional steps to get back into the stream.
No Internet Connection?
Reset the modem – one of the quickest ways to restore services
No internet connection to AT&T TV? Make you are using the correct Wi-Fi password. The AT&T TV and Wi-Fi password are not the same.
Make sure your internet is working. If you have AT&T Internet and the modem is blinking red, check out our Internet Solutions page
What else can affect your service?
Power strips and some surge protectors may cause issues – plug your device directly into a wall outlet or a surge protector like an ISOBAR®
Your Wi-Fi connection – a poor Wi-Fi connection can impact your streaming experience. Adjusting your wireless signal and improving the modem environment can help. A slow internet plan – if you have a slow internet plan, this will affect your experience.
Too many devices – that is right, if you have too many devices and a slow internet plan, your stream can suffer. Check out our Streaming & Internet Plan page to get an idea of the right plan for your household.
For the best experience, we recommend using a wired connection when possible.
Ok so the tvOS app finally let me past the TOS page after uninstalling and reinstalling 5 times. Now I find I have less channels than I have on AT&T WatchTV, and my library aka DVR is empty. I’m just going to stream the old DTVN app on my iPhone (fortunately I didn’t have automatic updates enabled on my iPhone), and I’m connecting my iPhone through the AV adapter to my TV. I’m not even going to stream using WiFi - I’ll just use my sponsored AT&T data until AT&T learn to get their act together.