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AT&T TV Troubleshooting

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AT&T TV Troubleshooting

If your AT&T TV is not working, I have some quick, and easy troubleshooting steps, that should help.

 

Quick & Easy Fixes

  • Reset the device - press and quickly release the button *Quick Fix!
  • Reinstall the AT&T TV app
  • Make sure cables are secure from the TV to the Box and the box to the wall outlet
  • Verify the receiver has an internet connection
  • Verify your modem has an internet connection - more steps below

If the tips above do not help, our AT&T TV Tool will guide you through additional steps to get back into the stream. 

 

No Internet Connection?

  • Reset the modem – one of the quickest ways to restore services
  • No internet connection to AT&T TV? Make you are using the correct Wi-Fi password. The AT&T TV and Wi-Fi password are not the same.
  • Make sure your internet is working. If you have AT&T Internet and the modem is blinking red, check out our Internet Solutions page

What else can affect your service?

  • Power strips and some surge protectors may cause issues – plug your device directly into a wall outlet or a surge protector like an ISOBAR®
  • Your Wi-Fi connection – a poor Wi-Fi connection can impact your streaming experience. Adjusting your wireless signal and improving the modem environment can help. A slow internet plan – if you have a slow internet plan, this will affect your experience.
  • Too many devices – that is right, if you have too many devices and a slow internet plan, your stream can suffer. Check out our Streaming & Internet Plan page to get an idea of the right plan for your household.
  • For the best experience, we recommend using a wired connection when possible.

Extras

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Accepted by topic author Community Support
Accepted by ATTCustomerCare
‎08-19-2019 7:23 AM

Re: AT&T TV Troubleshooting

If you are having trouble with AT&T TV, not to worry, check out the recommendations above to learn what you can do to get back into the stream. 

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 4
Scholar

Re: AT&T TV Troubleshooting

Yeah I checked my “cables” and “modem” I’m using to post this on my iPhone and it’s still broken. Why is this post marked as solved anyway? It’s clearly not.

Message 3 of 4
Scholar

Re: AT&T TV Troubleshooting

Ok so the tvOS app finally let me past the TOS page after uninstalling and reinstalling 5 times. Now I find I have less channels than I have on AT&T WatchTV, and my library aka DVR is empty. I’m just going to stream the old DTVN app on my iPhone (fortunately I didn’t have automatic updates enabled on my iPhone), and I’m connecting my iPhone through the AV adapter to my TV. I’m not even going to stream using WiFi - I’ll just use my sponsored AT&T data until AT&T learn to get their act together.

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