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How do I get the Watch TV app to work?

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How do I get the Watch TV app to work?

Something is wrong on ATT's end and I have no way of fixing it on the front end, yet their customer service reps also seem to not have a clue. So is there a third more powerful option? Who at ATT knows how to fix this? At this point I am only in it because I can't leave a problem alone, there has to be a resolution. "Oops, something went wrong" is haunting me in my sleep.

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Message 1 of 9
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎01-11-2019 11:03 AM

Re: How do I get the Watch TV app to work?

Hello @thisguyeeeet,

 

We're here to help with your WatchTV app issue. Check out our WatchTV FAQ for troubleshooting steps. Also, let us know if you tried using a web browser. 

 

Tim, AT&T Community Specialist 


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 9
Tutor

Re: How do I get the Watch TV app to work?

Same problem here tried on both the app and web browser app gives me the oops something went wrong, the web browser just keeps taking me back to where my profile is.

Message 3 of 9
Tutor

Re: How do I get the Watch TV app to work?

I have been through the wringer over the past week and 1/2 trying to get to someone who will actually do something to fix my ATT Watch TV login.  I have a subscription, it has been registered and validated by customer service, but I still get an error message saying that I do not have a subscription.  I can log into my profile online, but that is as far as it goes.  I can see my channel line up in black and white, but when I click on watch from the drop down list upper right corner it sends me right back out to the log in screen and round and round we go...  I have asked on numerous occasions to have a phone number to contact someone directly who is actually working hands on with this ap.  No one will give me this.  they want my phone number for a "supervisor to call back,"  which I have given, but no one has ever returned a call to me.  I have copies of my text conversations wherein I was told that "the issue is only with new customers that have signed up in the last 3 days."  This is not my case.  My new policy went into effect 1/21/19...today is 1/30/19...still not working.  I have been told that the issue is with the server and will be fixed...time frame given from "immediately to soon, to wait another week."  This is ridiculous!  I am paying for a service that I am completely unable to access and use, and when I mentioned this fact, I was belligerently told that I wasn't paying for the service, "ATT Watch TV is free."  What?? I am no fool, of course I am paying for it.  It all is factored into my bill.  If the service was actually free then it wouldn't cost $15 month for those with other phone plans.

I just want an actual person to look into what is the problem with this program, assess my account, and fix the disconnection.....Is there anyone actually working on this...really?   Hello, anybody there???

Message 4 of 9
Contributor

Re: How do I get the Watch TV app to work?

Does it have the option of clearing cache? usually is the fix for most loop problems

Message 5 of 9
Teacher

Re: How do I get the Watch TV app to work?

How can you mark this as solved? This is not solved. You can try to buy time by pointing to the FAQs and instruct people to clear cache, uninstall/reinstall apps, reset passwords, etc, as much as you want but it doesn’t solve the problem. 

Message 6 of 9
Teacher

Re: How do I get the Watch TV app to work?

I’ve been trying to get this addressed as well. My conclusion is that no one at AT&T cares and doesn’t respect us enough to own up to what is really going on. 

Message 7 of 9
Contributor

Re: How do I get the Watch TV app to work?

UNSOLVED!!!  ATT worst customer service!  I hear Verizon is just as bad!  We Care!  NOT!

Message 8 of 9
Contributor

Re: How do I get the Watch TV app to work?

I am having the exact same issue?  Any luck of solving the problem from your end?

Message 9 of 9
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