11-14-2018 2:54 PM
I bought an Apple Xs iPhone with unlimited data that was supposed to include AT&T Watchtv. After downloading the app I try to login and enjoy the tv channels, but instead I am getting a signin error message that the username and password don’t match their records. I then click forgot password and reset the password and try again. Again it says the same thing and I can’t login. Please can someone tell me how I can login to the app?
Solved by: Go to Solution.
11-16-2018 7:24 AM
We'd be happy to help with your sign-in concern! Have you tried verifying your AT&T phone number and creating an account before downloading the app? Also keep in mind, each WatchTV account can stream on one device at a time.
Let us know if this information was helpful or if you have any additional questions.
Dan, AT&T Community Specialist
01-07-2019 7:36 PM
I am having the same problem. Tried your solution and it didn’t work. Same issues persist. If I was sold a plan and I don’t get what I paid for I am going to be upset.
01-29-2019 6:54 PM
Compilation of “assurances” from ATT since I reported the issue on January 25:
mz551g : Our network team is working on this.I assured there will be back soon.
I still can’t access WAtchTV. So much for their word and assurances.
01-30-2019 9:27 PM
Same problem. Tried all “customer service” reps solutions multiple times and they don’t work. Same issues persist. I was sold a plan and am not getting what I paid for so am very upset.
02-14-2019 4:00 PM
I had the same issue with their meaningless assurances. Finally gave up and switched plans. I hope you have have better success and by the way don’t give them your credit card to try the standalone plan outside of AT&T to relsolve the problem. That’s another story. Good luck
02-17-2019 6:54 AM
I am not able to access this either. How long has this been going on? First time I have attempted to login for a few months.
- edited 03-09-2019 7:13 AM
After months of not being able to log in, I think I may have found a solution, but I'm not sure the specific action that got my account to work again, so bare with me.
Either one of two things (or the combination itself) will fix it:
1. You will need to have an agent change your phone plan to something else and then put you back on your current plan.
2. You have two user IDs, regardless of what the site is telling you, and will need to combine them.
***Please note: You way need to summon the patience of praying mantis to complete the first task. AT&T reps knee-j3rk reaction (once they realize they can't help) is to tell you, you have the wrong number, give you the number you just called on, and maybe tell you what specifically to say when speaking to the automated system. (You've already been saying some version of it and it won't help.) They could simply do an internal transfer to get you to the correct area, but this never occurs to them. It's okay though. Relax. Pet the dog, pour yourself a nice drink, breathe deeply and go with the flow.
After a long and frustrating journey to get to the correct department (which never happened) a very nice agent changed my plan to something else and then changed it back. I had to verify my WatchTV info again via the verification site (she texted me the url but unfortunately I deleted it.)
It still was not working after that, however I decided to use the "forgot user ID" option. It told me that, much like my AT&T account my email, which I had been using, was correct.
However, I happened to read the following just below: "Did you know you can combine your IDs to manage your AT&T accounts with a single ID, including DIRECTV NOWSMand WatchTVSM? This won't combine your bills or bundle your services. Start here to combine your IDs"
Now, one thing I noticed was that when I tried to login to the website on my laptop, it would constantly bring me back to a page that would say something about my User ID. I suspected that there just might have somehow, some way be another ID in there somewhere, so I went back to the email and clicked "Start here to combine your IDs" and sure enough, in spite what the email was telling me I had another username that wasn't my email.
I made the username for everything my email and then tried to log in. STILL NO LUCK. However, I suspected that maybe the system needed time to update things, so I told myself I'd simply try it again the next day. Well, I happened to be awake the next day (still up at 2 AM) so I logged in and after months of not being able to I was back in!
So, hopefully this works for you guys.
***Apparently j3rk is a "bad word" therefore knee-j3rk is a "bad word" and totally means the same thing. 😑 🙏 mantis 🙏mantis🙏mantis
04-11-2019 10:14 AM
I have read months and months of reviews and I hope this helps because not being to use the app really frustrated me. The user name is the name you used when you first signed up (who remembers that right??) reset the USER NAME directly from the app. Have it sent via text. You will get TWO TEXT MESSAGES one with a email domain attached and another message with a name that’s together. Like AppleJOE. THAT is the username. YOUR PHONE NUMBER WILL NOT WORK AS A USERNAME. ONLY THE NAME THAT IS COMBINED TOGETHER. Do not add a .com. TYPE the name EXACTLY how it appears in the text. RESET your password VIA email. When the email arrives, DO NOT ATTEMPT TO SIGN IN FROM THE EMAIL. It will not work. COPY the 5 or 6 NUMBERS. Go back to the app and enter those numbers as the password (with you username). You can then change your password. After you update your password, it will prompt you to login in with your new login credentials. ENJOY LIVE TV
04-13-2019 7:24 PM
I couldn’t log in because it kept saying they didn’t recognize my account. Then I reset everything thing and got a message saying they were having problems. I called and they said to give it 72 hours. I went away for two weeks and still got the same message. I think I got ripped off and suckered into switching plans.
04-15-2019 11:20 AM
I too have contacted them and was told they were working on it. And now we are into April and still it does not work
05-03-2019 6:09 AM
Same issue for me. Haven’t contacted customer support yet as they don’t seem (from these forums) to have any solution to the issue. The unlimited data is good for my Netflix and SlingTV as well as Roku camping trips. A free benefit that doesn’t work is not a benefit!
Visit these related resourcesView WatchTV Help!