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Re: Can’t connect to the app

Contributor

Can’t connect to the app

Can’t sing in to WatchTV app getting error messages

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Message 1 of 6
Administrator

Re: Can’t connect to the app

Hello @Gio1974

 

We're here to help with your WatchTV issue. Let us know what device you are using and if you have verified your account already. 

 

Tim, AT&T Community Specialist 


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6
Contributor

Re: Can’t connect to the app

Still not working, not getting temporary pass code sent to my email.
Message 3 of 6
Administrator

Re: Can’t connect to the app

@Gio1974,

 

We want to help! Please be sure to check your Junk or Spam folder, as the email may have found its way there. If you can't find it, let us know so we can explore other alternatives.

 

Dan, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6
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Contributor

Re: Can’t connect to the app

It want let me go into my watchtv 

Message 5 of 6
Contributor

Re: Can’t connect to the app

I had the same issue.  If you go online and search ATT watch TV you will get the website. Because of difficulties getting verified using my phone, I used my laptop and had a better experience setting up my account, however, I still could use my phone to stream.  I went to the Contact Us link at attwatchtv website, online and chatted with a rep.  They verified I am eligible and have the correct AT&T phone package to make an account for WatchTV.   In the end they had to do a "hard reset to my account."  Approximately 36 hrs. later,  I was able to complete log in and am currently streaming with my phone casting to my Chromecast on my TV.  Of note, you must use the phone that you used to set up the account with AT&T when you signed up.  I have a family and 4 lines.  I was using a phone which was not there phone number I had used to set up the account with AT&T.  I don't know if that made a difference, but 36 hours later, I decided to use the phone that had the number used to make account through AT&T, not laptop, to see if all would work and it did.  Good luck.  It's a pain when you are using a new app that still has kinks in it.  Hopefully, AT&T will listen to our problems and fix them.  

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